Temporary Sales Support Associate

Tapestry•Plano, TX

About The Position

The Sales Support Associate is an integral part of the store’s overall success and efficiency, supporting Coach’s brand commitment through customer service, cash-wrap interactions, and maintaining a well-organized sales floor. The role supports the flow of products from receipt through point of sale, including shipment processing, stock organization, replenishment, and visual merchandising. Associates also assist with sales-floor activities, represent the brand, and help ensure a positive customer experience. This is a temporary position. The schedule must be flexible to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays. The position involves regular lifting of at least 25 pounds and occasional lifting of up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom. The listed duties are examples and are not an exhaustive list of performance requirements.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including using an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous luxury retail service experience.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Represent the brand internally and in the local market, and support social media engagement.
Operate the point-of-sale system accurately, maintain cash-wrap organization, and handle cash and media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.