EPIC Sales Support Associate

Eastern Industrial Supplies, Inc. • Augusta, GA

3d

About The Position

Coordinates and supports activities of the organization engaged in the sale of engineered products, instrumentation, controls, and industrial piping supplies. Provides foundational customer and operational support by managing the order pipeline, quote-to-PO conversions, and vendor communications while systematically developing technical product knowledge.

Requirements

• Basic product and technical information knowledge.
• Proficiency in entering sales quotations and orders into core operating systems.
• Ability to confer with customers to ascertain delivery timelines and service needs.
• Skills in organizing documentation for order and quote resolution.
• Ability to monitor scheduled shipment dates.
• Experience in setting up and maintaining customer files.
• Capability to coordinate activities across different departments (sales, service, accounting, receiving, shipping).

Nice To Haves

• Experience with Spiro.ai for logging and tracking tasks, projects, and RFQs.

Responsibilities

• Tracking down shipping/delivery information, expediting purchase orders (POs), and preparing standard or repeat vendor quotes.
• Implementing and maintaining a standardized physical folder system for quote-to-PO conversions, ensuring folders are labeled accurately with Sales Order (SO) numbers and include all pertinent spreadsheets and shop notes to guarantee seamless absence coverage across the team.
• Minimizing operational bottlenecks by adhering to strict workflow guidelines, ensuring all assigned tasks, projects, and RFQs are systematically logged and tracked via Spiro.ai.
• Generating new and repeat sales by providing basic product and technical information in a timely manner.
• Entering sales quotations and orders for new and existing customers into core operating systems.
• Confers with potential and existing customers to ascertain delivery timelines and required service needs.
• Organizing documentation on all orders and quotes to resolve discrepancies with vendor billing, monitoring scheduled shipment dates to ensure timely delivery.
• Setting up and maintaining comprehensive customer files.
• Coordinating activities across sales, service, accounting, receiving, and shipping operations to ensure a fluid customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed