Retail Contingent

kate spade new york•Fort Worth, TX

2d•$15 - $20

About The Position

The Sales Support Associate is an integral part of the store’s overall success and efficiency, with direct responsibility for upholding the brand commitment while serving customers. The role creates a positive customer impression through friendly, efficient interactions at the cash wrap and by maintaining a well-kept sales floor. Accurate, effective support for product flow—from receipt through point of sale—is essential. The associate welcomes and assists customers, supports sales and brand engagement, operates point-of-sale systems, and handles cash and media in accordance with policy. The role also includes receiving and organizing shipments, maintaining stockroom and sales-floor inventory, supporting visual merchandising, and following housekeeping and Loss Prevention standards. The position requires a flexible schedule to meet business needs, including nights, weekends, peak seasons, and public holidays, as well as the ability to perform regular lifting and other physical tasks.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including the ability to use an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency for EU roles.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally, and to climb, bend, kneel, and maneuver through the sales floor and stockroom.

Nice To Haves

Previous experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador in the store and local market and support social media engagement.
Operate POS accurately, keep the cash wrap organized, and handle cash and media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.