Temporary Sales Support Associate

Tapestry•Roseville, CA

About The Position

The Sales Support Associate is an integral part of the store’s overall success and efficiency, with direct attention to Coach’s brand commitment while servicing customers. The role creates lasting customer impressions through friendly, efficient cash-wrap interactions and a well-maintained sales floor. Accurate, effective work supporting product flow from receipt through point of sale is essential. The associate welcomes customers, provides personalized assistance, supports sales and local brand engagement, operates the point-of-sale system, and helps manage inventory, shipments, stockroom organization, replenishment, and visual merchandising. The position also supports sales-floor activities, maintains housekeeping standards, and follows Loss Prevention guidelines.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including using an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 lbs and occasionally lift up to 50 lbs, as well as climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous luxury retail service environment experience.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador internally and in the local market, and support social media engagement.
Operate POS accurately, maintain cash-wrap organization, and handle cash and media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with team members or management as needed.
Maintain housekeeping standards and adhere to Loss Prevention guidelines.