Sales Support Associate (11:00AM - 7:30PM)

Globus Medical•Audubon, PA

About The Position

The Sales Support Associate works in a fast-paced, team-oriented environment, coordinating with internal departments to support Field Sales. The role primarily manages customer product transactions accurately and efficiently while maintaining strong communication with Field Sales. It also supports distributors and hospitals, processes inventory and returns, and assists with international customer orders and shipping. The position is scheduled from 11:00 AM to 7:30 PM. Evening and weekend work may be requested.

Requirements

Two years of experience in a fast-paced Sales, Accounting, or Customer Service environment.
Proven problem-resolution skills involving customer relationship management, pricing, quality, purchase orders, billing, returns, credits, and shipping.
Advanced computer skills in Microsoft Office and Excel.
Excellent written and verbal communication skills.
Strong organization and attention to detail.
Analytical skills and mathematical aptitude.
Ability to perform the listed physical demands, including sitting, climbing or balancing, stooping, kneeling, crouching or crawling, and lifting or moving items.

Nice To Haves

Bachelor's degree preferred; equivalent relevant business experience and education may be considered in lieu of a degree.

Responsibilities

Create and maintain customer accounts through phone support and data entry for phone, fax, and email orders.
Work with Field Sales to obtain and verify delivered orders.
Communicate with Field Sales to resolve questions or discrepancies and ensure order accuracy.
Serve as the primary contact for Field Sales, distributors, and hospitals, providing timely service in accordance with company guidelines.
Process loaner set inventory daily and verify every set that ships.
Process consignment inventory after receiving necessary approvals and verify every item and set that ships.
Coordinate movement of field inventory when requested and approved.
Provide reports on Field Sales and distributor consignment inventory as requested.
Initiate RMAs and product complaints in a timely manner.
Communicate product concerns to the Manager, Quality, Accounting, and Product Development Management as necessary.
Follow Globus Medical's Quality Policy and Employee Handbook procedures to ensure conformity with the FDA and other government agencies.
Assist the Shipping Department as needed, possibly daily.
Communicate daily by email and phone with international distributors and direct customers.
Physically pack and ship international customer requests and assist with picking those requests as needed.
Follow the company Code of Conduct, the AdvaMed Code, the MedTech Code, and other company policies.
Maintain compliance with applicable U.S. and international laws, rules, and regulations through required training and role-specific knowledge.
Represent the company professionally and uphold ethical business practices and socially responsible conduct in interactions with employees, customers, suppliers, and other third parties.