Sales Support Associate- FT

Rag & Bone•Boston, MA

5d•$17 - $19•Onsite

About The Position

As a Sales Support Associate you will support both the back of house and front of house operational functions across our Boston Newbury and Seaport stores. Back of house functions include, but are not limited to, unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires. Your role is to support an efficient product flow as well as a best-in-class customer service experience.

Requirements

1-3 years of retail experience, preferably in premium, contemporary, or luxury environments
Proven ability to achieve individual sales goals and contribute to team performance
Skilled in clienteling, including building and maintaining a loyal customer base
Ability to provide a personalized customer experience through styling recommendations, product knowledge and brand storytelling
Ability to work 32-40 hours a week with a flexible schedule, including nights, weekends, and holidays.

Responsibilities

Partner with the Operations Supervisor and Store Management to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
Assist with inventory and stock management
Ensure maximization of storage and capacity in all product and supply categories
Assist with the investigation and rectification of inventory discrepancies
Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints: receiving, transfers, RTV, sales, and cycle counts
Work with the sales team to provide exemplary customer service: Assist with POS, customer repairs, dry-cleaning, and alterations processes
Have proper understanding of BOH/FOH IT systems, including POS transaction
Meet store and metric goals
Ensure brand mission is brought to life and introduced to everyone that walks into our store
Provide assistance to our Visual Merchandising team on floor sets, window changes and other projects, as needed
Maintain a knowledge and understanding of all policies and procedures
Consistently act within the core values of rag & bone
Identify opportunities to support the team in delivering best in class customer service
Contribute to a positive, fun, professional, productive, and team oriented store atmosphere