FT Sales Associate

Lovesac Company•Naperville, IL

12h•Onsite

About The Position

Lovesac is a fast-growing, design-driven furniture brand focused on helping people live more comfortably through innovative, adaptable products. The Sales Associate connects with customers, helps them find furniture suited to their lifestyle and space, and delivers a customer-first sales experience. The role involves learning and presenting Lovesac products, managing customer relationships and sales opportunities, and supporting store operations. Associates are expected to represent Lovesac’s values and brand, contribute to an inclusive team environment, and adapt to changing priorities.

Requirements

Must be at least 18 years of age.
At least 1 year of experience in a retail or customer service role.
Ability to work during peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel as required by the Company using various forms of transportation.
Excellent judgment, integrity, and trustworthiness in handling financial transactions, sensitive information, customer privacy, and the comfort and safety of people and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, and assemble furniture on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to improve conversion.
Build customer relationships that encourage loyalty, repeat business, and brand advocacy.
Guide customers through the sales journey by identifying their needs, providing service, and developing lasting relationships.
Develop product knowledge, lead brand tours, educate customers, and close sales.
Manage individual performance and work to meet or exceed sales goals and key performance indicators.
Contribute to an inclusive, respectful environment for customers and teammates; remain accountable, flexible, and receptive to feedback.
Build relationships through everyday interactions that strengthen brand awareness.
Support store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient customer-focused execution.
Follow brand standards, safety requirements, and company policies while contributing to a positive team environment and protecting the business.
Take on additional priorities and special projects as needed.
Work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Use technology for sales and customer support, including product demonstrations and internal CRM systems.
Travel as required by the Company to local stores, third-party vendors, and occasional meetings.
Handle financial transactions and sensitive business and customer data with sound judgment, integrity, and respect for privacy.

Benefits

Performance-based quarterly bonus
401(k) with company match
Basic life, accidental death and dismemberment, short-term disability, and long-term disability coverage
Paid parental leave
Paid time off, up to 125 hours within the fiscal calendar year
Dependent care savings plan
Commuter and parking plans
Legal and ID theft plans
Pet insurance
Associate discount
Medical, dental, and vision plans
Health savings accounts
Wellness and gym discounts
Associate Resource Groups
Lovesac Gives Back
Employee Assistance Program
Teladoc Behavioral Health through medical coverage
Eight paid company-recognized holidays
Pay at 1.5 times the regular rate for hours worked over 40 in a work week
Pay at 1.5 times the regular rate for hours worked on recognized company holidays