Sales Support Associate III(4-20hrs) 1 1

Coach•Grand Prairie, TX

16h•$15 - $16•Onsite

About The Position

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Sample of tasks required of role: CASH WRAP: Represent Coach brand appropriately Create lasting impression by genuinely thanking customer and provide reason to return Maintain cash and POS media accurately and in compliance with Coach policy Suggest multiple add‐ons and sell gift cards Maintain cash wrap organization and cleanliness Maintain accuracy when operating POS Conduct email/name capture, where permitted by law Read cues and determine customers’ needs Interact genuinely and naturally with the customer Greeting the customer with a smile and with eye contact and offering your name STOCKROOM / WAREHOUSE: Maintain Company Loss Prevention standards Participate in store physical inventory counts, as scheduled Prepare and conduct regular cycle counts, as directed Manage stock levels/product ownership in back-of-house and sales floor Shift/organize product in the stockroom; react to sell through and make room for new product Organize and clean stock room daily; to include offsite / remote warehouse as applicable Process shipment/transfers according to Coach standards and timeframes Communicate all discrepancies to Store Management Scan cartons/transfers, verifying store information is correct Notify Store Management when new product arrives Receive shipment and transfers SALES FLOOR: Upkeep housekeeping standards Respond to customer requests confidently; partner with sales team or Store Management, when needed Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers Support sales floor activities, as directed React to sell through and execute visual merchandising needs. Replenish sales floor/assigned zone Regularly analyze sales floor to assess replenishment needs

Requirements

1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
Possesses current knowledge of fashion trends and competition in the marketplace.
High school diploma or equivalent; college degree preferred.
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
Ability to execute at a fast pace.
Ability to communicate effectively with customers and team.
Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.
Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).

Responsibilities

Represent Coach brand appropriately
Create lasting impression by genuinely thanking customer and provide reason to return
Maintain cash and POS media accurately and in compliance with Coach policy
Suggest multiple add‐ons and sell gift cards
Maintain cash wrap organization and cleanliness
Maintain accuracy when operating POS
Conduct email/name capture, where permitted by law
Read cues and determine customers’ needs
Interact genuinely and naturally with the customer
Greeting the customer with a smile and with eye contact and offering your name
Maintain Company Loss Prevention standards
Participate in store physical inventory counts, as scheduled
Prepare and conduct regular cycle counts, as directed
Manage stock levels/product ownership in back-of-house and sales floor
Shift/organize product in the stockroom; react to sell through and make room for new product
Organize and clean stock room daily; to include offsite / remote warehouse as applicable
Process shipment/transfers according to Coach standards and timeframes
Communicate all discrepancies to Store Management
Scan cartons/transfers, verifying store information is correct
Notify Store Management when new product arrives
Receive shipment and transfers
Upkeep housekeeping standards
Respond to customer requests confidently; partner with sales team or Store Management, when needed
Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
Support sales floor activities, as directed
React to sell through and execute visual merchandising needs
Replenish sales floor/assigned zone
Regularly analyze sales floor to assess replenishment needs