Sales Support Associate III

kate spade new york•Syracuse, NY

6d•$15 - $20

About The Position

The Sales Support Associate role is an integral part of store success and efficiency, with direct responsibility for delivering on the brand’s customer-service commitment. The associate creates a lasting impression through friendly, efficient interactions at the cash wrap and by maintaining a well-kept sales floor. Accurate work supporting product flow from receipt through point of sale is essential. The role includes welcoming and assisting clients, supporting sales-floor activities, processing transactions, and promoting products and gift cards. It also supports shipment processing, stockroom organization, replenishment, visual merchandising, housekeeping, and loss-prevention standards. The schedule must be flexible to meet business needs, including nights, weekends, peak seasons, high-traffic retail days, and public holidays. The position requires regularly lifting at least 25 pounds (and occasionally up to 50 pounds), as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; luxury retail service experience is preferred. A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including using an iPad or laptop, Mobile POS, and the Internet; ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Previous luxury retail service experience.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador internally and in the local market, and support social media engagement.
Operate the POS accurately, keep the cash wrap organized, and handle cash and media according to policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales-floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.