Sales Support Associate III

Tapestry•West Hartford, CT

About The Position

The Sales Support Associate is an integral part of the store’s success and efficiency, providing customer service at the cash wrap and helping maintain a well-organized sales floor. The role supports product flow from receipt through point of sale, including shipment processing, stockroom organization, replenishment, and visual merchandising. Associates welcome and assist customers, represent the Coach brand, operate point-of-sale systems, and support sales floor activities while following store policies and Loss Prevention guidelines.

Requirements

At least 1 year of previous retail experience, such as cashier, stock, or sales experience; preferably in a luxury retail service environment.
A combination of education and experience will be considered.
Current knowledge of fashion trends and marketplace competition.
Knowledge of cash register systems and basic computer skills, including use of an iPad or laptop, Mobile POS, and the Internet.
Ability to use a walkie-talkie and understand and read price and product release sheets.
Strong attention to detail and organizational skills.
Ability to multitask and work in a fast-paced environment.
Excellent communication and customer service skills.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Retail experience in a luxury retail service environment.

Responsibilities

Welcome clients warmly and professionally, anticipate their needs, and provide personalized assistance.
Serve as a brand ambassador inside the store and in the local market, and support social media engagement.
Operate the POS accurately, keep the cash wrap organized, and handle cash and media in compliance with policy.
Suggest add-on products, promote gift cards, and capture customer information where permitted.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
Support sales floor activities, respond confidently to customer requests, and partner with the team or management as needed.
Maintain housekeeping standards and follow Loss Prevention guidelines.