Sales Support Analyst

CGI•Knoxville, TN

21h•Remote

About The Position

CGI is one of the world’s largest independent IT and business consulting services firms, helping clients across industries accelerate digital transformation and deliver meaningful business outcomes. With a global presence, deep industry expertise, and a collaborative culture, CGI empowers professionals to innovate, solve complex challenges, and build lasting client partnerships. Join CGI’s high-performing Trade Finance and Payments business unit focused on delivering exceptional client engagement and operational support. In this role, you will play a key role in the strategic sales process by conducting product demonstrations of CGI Trade360, a sophisticated banking software platform, to prospective clients. Success in this role requires developing a deep understanding of the platform as well as the day-to-day operational responsibilities of banking professionals utilizing trade finance technologies. CGI Trade360 enables banks to provide the full range of traditional trade, payables, receivables, and cash management services to their customers—anywhere, anytime—through a single, integrated, and global platform. This role requires the ability to effectively position platform capabilities within client discussions, demonstrations, and proposal responses. You will collaborate directly with senior business development leaders to improve the speed, consistency, and quality of proposal development efforts while providing guidance throughout the RFP development lifecycle. Working closely with technical specialists, sales executives, and account leaders, you will help transform complex concepts into compelling, client-focused narratives while supporting business process optimization, readiness activities, and cross-functional alignment. This position can be located in any U.S. or Canada CGI office. Remote work may be considered for the right candidate.

Requirements

Excellent presentation and client communication skills
Strong facilitation, stakeholder engagement, and cross-functional collaboration capabilities
Exceptional organizational skills with strong attention to detail
Strong verbal and written communication abilities
Ability to manage multiple priorities and deadlines simultaneously
Demonstrated analytical, documentation, and reporting expertise
Proven problem-solving capabilities with the ability to evaluate options and recommend solutions
Direct experience within trade finance, financial services, or banking technology environments
Experience supporting client-facing sales activities including demos, presentations, and RFP responses
Knowledge of CGI Trade360 platform capabilities, including trade finance, payables, receivables, and cash management functionality

Nice To Haves

Bachelor’s degree with 4+ years of experience as a product analyst, business analyst, or similar role in a digital or operational transformation environment OR High School Diploma with 8+ years of specialized industry experience
Strong understanding of trade finance transaction workflows and operational processing
Ability to guide stakeholders through the RFP response development process, ensuring alignment with client objectives and business priorities
Familiarity with reporting tools and data analysis techniques
Experience working with Software as a Service (SaaS) platforms
Understanding of software release management and testing practices
Experience working with integrated global banking platforms supporting trade finance and transaction banking services
Spanish language proficiency is a plus
Ability to travel up to 20%

Responsibilities

Develop a strong understanding of CGI’s Trade360 platform and trade and supply chain finance technology solutions
Lead and support CGI Trade360 product demonstrations for prospective clients
Provide guidance and support throughout the RFP development process to ensure high-quality, client-focused proposal submissions
Support the full Request for Proposal (RFP) lifecycle, including development of high-quality client responses
Translate Trade360 platform capabilities into compelling business value propositions aligned to client requirements
Manage and maintain demo and marketing environments, including testing activities during update cycles
Facilitate collaboration and alignment across IT, business partners, leadership, and sales teams
Maintain and continuously improve process documentation to ensure operational accuracy and consistency
Deliver reporting, metrics, and visual presentations that provide actionable insights to leadership
Support workshops, proofs of concept, client presentations, and related sales enablement activities