Sales Support Analyst

Talus Payments•Dallas, TX

1d•Hybrid

About The Position

The Sales Support Analyst (SSA) is responsible for supporting new partners from onboarding and education of company tools, systems, processes, solutions, and materials, to merchant-level escalations and follow-up. The Sales Support Analyst will act as the liaison for our partners, leading the effort in introducing internal client support teams for future interactions.

Requirements

Excellent communication skills both verbal and written.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software.
Ability to maneuver and learn new platforms.
High school diploma or equivalent required.

Nice To Haves

Payment industry knowledge a plus+

Responsibilities

Welcoming new Partner(s) and executing the engagement plan throughout the onboarding journey; managing the end-to-end onboarding process, ensuring a great experience for new partners and a smooth head start.
Maintain tracking of all onboarding activity details, such as meeting/call notes, and other pertinent information within a Client Relationship Management (CRM) tool.
Act as the liaison for our new Partner(s) and internal client support teams by managing introductions and sharing insight of each department’s role & responsibility.
Train and educate our Partner(s) on company products, marketing material, and platforms to achieve success.
Maintain knowledge of current company products, industry standards, and services to keep activity levels of Partner(s) at an optimum level.
Serving as the primary point of contact for internal client support teams and new partner(s).
Prioritizing and managing workload to meet critical deadlines.
Completing Demos of key products for prospective partners as well as existing ones.
Responsible for resolving escalations for partners for merchant level support concerns.
Acting as a subject matter expert and making recommendations on how to improve process efficiency and service levels based on industry feedback from Partner(s).
Responsible for monitoring partner activity and surfacing to leadership areas of concern.
Ensuring compliance with all processes and always maintaining a high level of confidentiality.
Document and maintain administrative procedures for assigned process(es).
Performs other duties as assigned.