Sales Supervisor: JW PEI

Leap • SoHo, NY

2d • Onsite

About The Position

JW PEI is seeking a passionate and driven Sales Supervisor for their SoHo boutique. This role is a key leadership position responsible for managing day-to-day store operations, driving sales, and cultivating exceptional customer relationships. The Sales Supervisor will inspire the team to create memorable in-store experiences and work closely with the Store Leader/General Manager to implement strategic initiatives to boost team performance, increase revenue, and uphold guest service standards. Responsibilities include overseeing inventory management, visual merchandising, and shipment processing. The role also involves contributing to market and brand initiatives, leveraging technology (Shopify, Endear, Slack), managing the customer experience, and supporting team growth. This is a hands-on leadership role requiring independent operation under pressure.

Requirements

• Must be 18 years of age or older
• Demonstrated leadership skills with the ability to inspire, guide, and collaborate effectively with teams to achieve both individual and organizational goals
• Foundational experience in retail or customer-focused roles, with a proven track record of delivering exceptional guest experiences
• Flexibility to accommodate dynamic business needs, including availability for days, nights, weekends, and holidays
• Active and engaged presence on the sales floor
• Physical capability to stand, walk, climb ladders, and lift up to 50 pounds
• People Leadership: effectively guides and motivates others through coaching and mentoring, assists with training and building a bench of future leaders
• Customer-Centric & Hospitality-Driven: seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills
• Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges
• Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams
• Exceptional Communicator: Possesses strong communication skills to clearly convey information, provide constructive feedback, and foster positive relationships with team members and clients
• Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism
• Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience
• Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness
• Sales-driven performance with a focus on achieving and exceeding both personal and team sales goals by optimizing key metrics such as Conversion Rates, Units Per Transaction (UPT), and Average Order Value (AOV)
• Consistently delivers results through proactive client engagement, strategic selling techniques, and an unwavering commitment to excellence
• Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), secret shopper results, and fostering lasting relationships
• Demonstrate strong organizational and time-management skills, consistently completing tasks and meeting deadlines with efficiency and precision

Nice To Haves

• Experience in related categories is highly desirable

Responsibilities

• Managing day-to-day store operations
• Driving sales and achieving sales goals
• Cultivating exceptional customer relationships and experiences
• Inspiring and motivating the sales team
• Implementing strategic initiatives to boost team performance and increase revenue
• Upholding exceptional guest service standards
• Overseeing inventory management
• Overseeing visual merchandising
• Overseeing shipment processing
• Contributing to market and brand initiatives such as promotional events and activations
• Leveraging technology and systems such as Shopify, Endear, and Slack to optimize store operations
• Managing the customer experience
• Supporting team growth
• Operating independently and effectively under pressure

Benefits

• Bonus eligible
• Medical, Dental & Vision benefits (must average 32+ hours a week)
• AllOne Health - Employee Assistance Programs
• 401K
• Accrued PTO: Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval.
• Part-Time hourly employees can accrue based on local laws
• Employee discount + wardrobe allotment for participating Leap brands

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed