JW Marriott Valet Runner

AHC Hospitality•Grand Rapids, MI

6h•Onsite

About The Position

AHC Hospitality represents a diverse array of hotels, restaurants, and resorts, including the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown. The company focuses on providing exceptional guest experiences and supports employee growth. This is a part-time position requiring weekend availability. The Valet Runner will greet and assist all guests who enter the valet motor lobby and/or main lobby, ensuring guest satisfaction by caring for guests’ luggage/items and parking guest’s vehicles. As a guest service ambassador, the role involves unloading, delivering, or loading luggage upon guest arrival and departure while maintaining a positive and professional attitude.

Requirements

Must be able to run, walk, and stand for upwards of 8 hours.
Previous customer service experience.

Responsibilities

Create a professional and welcoming atmosphere by posting up with proper posture, in the motor lobby, in view of our guests
Pause and engage each guest entering and exiting the hotel and create relationships and connect with them by being curious and knowledgeable about their interest
Create a lasting impression by extending a genuine welcome and a gracious goodbye to each guest, always using their name
Using proper verbiage with guests and follow all JW Marriott and AHC policies, procedures and standards
Pull and park cars swiftly while also maintaining a cautious speed. Show guests you value their time by running to and from each car
Assist guests with their luggage. Loading, unloading, and escorting them to their room
Providing an engaging orientation of the hotel and the surrounding area
Ensure that the entire hotel entrance area is clean, organized and guest ready at all times
Providing consistent communication with other valets, your doorman and other departments, to ensure the guest’s experience timely and flawless service
Complete daily tasks on the shift checklist accurately
Meet with and pass along any information pertinent to the next shift
Ensure complete and proper uniform, including name tag and griffin pin, are worn and in perfect condition each day. Arrive at work clean shaven and with a professional looking haircut
Extensive Knowledge of the area and directions to many local destinations
Aware and able to expedite hotel safety and security procedures
Have knowledge of the property, hotel, staff, and services (including hours of operation)
Calls taxi for guests
Perform additional duties and tasks as assigned