Sales Supervisor - Arsenal Yards

Warby Parker • Watertown, MA

11d • Onsite

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences. In this role, you will contribute to the success of the business through direct customer interactions, sharing Warby Parker's story and mission, participating in process improvement, and undertaking special projects. This role is similar to a Keyholder position at other brands and is crucial to our retail operations across the U.S. and Canada.

Requirements

• Professional retail experience at a customer-focused company
• 6+ months in a management position
• Exceptional interpersonal and communication skills
• Ability to deliver top-notch customer service
• Ability to remain calm under pressure and adapt quickly
• Entrepreneurial spirit
• Curiosity and eagerness to learn
• Passion for helping customers and teammates
• Innovative, proactive problem-solving skills
• Self-motivated to be a top performer
• Ability to bring positive energy to the workplace, even during long hours
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Nice To Haves

• An upbeat, flexible team player who leads by example

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers
• Promote an efficient, inclusive, and service-minded retail environment
• Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
• Develop innovative and entrepreneurial ways to enhance the glasses-shopping experience
• Lead selling on the floor, front-of-house operations, and team touch-bases in the absence of a manager
• Open and close the store
• Foster an inclusive culture by treating customers and colleagues with respect

Benefits

• Competitive base salary/hourly rate
• Variable compensation for eligible employees
• Overtime pay for non-exempt employees (if required to work more than 40 hours)
• Health, vision, and dental insurance (for full-time employees)
• Life and AD&D Insurance (for full-time employees)
• Paid sick leave
• Paid Holidays
• Vacation days per year (for full-time employees)
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability (for full-time employees)
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement (for full-time employees)
• Free eyewear

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed