Sales Supervisor - Downtown Crown

Warby Parker•Gaithersburg, MD

9d•Onsite

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor to create exceptional customer experiences. In this role, you will contribute to the company's success through direct customer interactions, sharing Warby Parker's story and mission, and participating in process improvement and special projects. This position is similar to a Keyholder role at other brands and involves contributing firsthand to business success.

Requirements

Professional retail experience at a customer-focused company
At least 6 months of experience in a management or leadership position
Exceptional interpersonal and communication skills to deliver top-notch customer service
The ability to remain cool under pressure, juggle a wide range of responsibilities, and adapt quickly to a fast-paced environment
Innovative and proactive problem-solving skills
A self-motivated go-getter who is proud of their work and strives to be a top performer
Passionate about helping both customers and teammates alike, leading by example with a flexible mindset
The ability to bring a fun, upbeat, and positive energy to the workplace, even during long hours
Open-minded, curious, and constantly looking to learn and challenge what they know
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Responsibilities

Communicate Warby Parker's values and brand philosophy to customers
Promote an efficient, inclusive, and service-minded retail environment
Demonstrate exceptional product knowledge and offer thoughtful, honest style advice
Dream up innovative and entrepreneurial ways to reinvent the glasses-shopping experience
Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
Open and close the store
Help foster an inclusive culture by treating customers and colleagues with respect
Act as a keyholder, taking responsibility for securely opening and closing the store
Take part in operational improvements, and various special projects for the store
Lead by example as an upbeat, flexible team player who brings positive energy to the workplace, even during long hours

Benefits

Comprehensive compensation package including competitive base salary/hourly rate and variable compensation
Eligible for overtime pay if required to work more than 40 hours in a workweek (for non-exempt employees)
Health, vision, and dental insurance (for full-time employees)
Life and AD&D Insurance (for full-time employees)
Paid sick leave (for full-time and part-time employees)
Paid Holidays (for full-time employees)
Vacation days per year (for full-time employees)
Retirement savings plan (401(k)) (for full-time employees)
Parental leave (non-birthing parents included) (for full-time employees)
Short-term disability (for full-time employees)
Employee Stock Purchase Plan (for full-time and part-time employees)
Employee Assistance Program (EAP) (for full-time and part-time employees)
Bereavement Support (for full-time employees)
Optical Education Reimbursement (for full-time employees)
Free eyewear (for full-time and part-time employees)