Sales Supervisor - Westfield Century City

CALPAK • Century City, CA

11h • Onsite

About The Position

CALPAK is hiring a Sales Supervisor to support its first retail store and growing physical retail presence. The Sales Supervisor leads from the sales floor, drives sales, coaches and develops the team, and delivers a strong customer experience that reflects CALPAK’s “Happy Packing” culture. The role owns the day-to-day experience for customers and team members and supports smooth store operations.

Requirements

• High school diploma or equivalent.
• At least 2 years of progressive retail experience, including experience leading or coaching a team.
• Ability to work a flexible retail schedule, including weekends, evenings, and holidays as needed.
• Ability to work toward goals and KPIs and translate business priorities into actionable team strategies.
• Proactive, solutions-minded approach and comfort making independent decisions in a fast-paced retail environment, including handling escalated customer issues.
• Comfort with POS systems and cash-handling workflows.
• Comfort handling physical retail tasks, such as standing and lifting.
• Eligibility to work in the United States.

Nice To Haves

• Experience in lifestyle retail.
• Experience with inventory systems.

Responsibilities

• Drive daily, weekly, and monthly sales by identifying opportunities and motivating the team to achieve or exceed sales goals and KPIs.
• Coach, develop, and inspire Sales Advisors through real-time feedback, product knowledge, selling strategies, and hands-on support.
• Lead by example in customer service, customer connection, product knowledge, and creating memorable shopping experiences.
• Partner with store leadership to communicate business priorities, track performance, and turn KPI insights into actionable selling strategies.
• Build a positive, collaborative team environment centered on team selling, clienteling, and exceptional service.
• Stay current on CALPAK products, features, benefits, pricing, promotions, and new launches as a brand ambassador.
• Address customer questions and concerns, using judgment and problem-solving to resolve issues and create positive outcomes.
• Lead manager-on-duty shifts, set the tone for the team, prioritize the customer experience, and ensure smooth and efficient store operations.
• Support store operations, including Shopify POS transactions, cash handling, inventory management, visual merchandising, and opening and closing routines.
• Prepare the daily recap by communicating shift callouts, sales trends, customer feedback, and team wins to internal and external partners.

Benefits

• Gifted CALPAK product after the first 30 days on the job.
• Anniversary gifts, including premium luggage rewards.
• Employee discounts on CALPAK products.
• Complimentary snacks and drinks during shifts.
• Medical, dental, and vision insurance.
• 401(k) with company matching.
• Life insurance and disability coverage.
• Accrued paid time off.
• Benefits and incentive compensation may be subject to other requirements and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED