Sales Strategy & Operations Manager

Docusign • San Francisco, CA

4d • Hybrid

About The Position

The Sales Strategy & Operations Manager supports the sales organization, driving revenue growth and operational efficiency. They are a trusted advisor for senior sales leaders, focusing on improving productivity, analyzing performance metrics, managing key strategic initiatives, and leading annual planning. The role blends analytical insight, business acumen, and strong cross-functional partnership with teams such as Sales, Marketing, Finance, and HR. This position is an individual contributor role reporting to the Sr. Director of Sales Strategy and Operations.

Requirements

• 8+ years of experience in sales strategy, consulting, investment banking, or related strategy and operations fields
• Experience in B2B sales (especially SaaS)
• Experience with tools such as SQL, Snowflake, Tableau, Salesforce CRM
• Strong analytical skills with a proven ability to analyze large datasets and translate data into actionable insights
• Effective verbal and written communication skills
• Demonstrated ability to work collaboratively, make effective decisions with incomplete information, and manage complex projects
• Proven diplomacy, integrity, negotiation skills, and bias for action with a results-driven mindset

Responsibilities

• Support sales leaders in driving revenue growth and improved efficiency across the region or business segment
• Analyze performance metrics and conduct root cause analysis from demand generation to post-sales support
• Drive efficient, repeatable sales and field processes, and improve adoption of key systems such as Salesforce (SFDC)
• Identify enablement gaps within sales teams and ensure delivery of appropriate training
• Manage cross-functional programs, informing strategy via structured problem solving, processes definition and reporting
• Build infrastructure to enhance visibility and drive accountability into sales and management activities
• Support organizational design and growth needs, including headcount tracking, quota allocations, job descriptions, and organization charts
• Assist in annual strategic planning and the recurring business review cadence (quarterly/monthly)
• Collaborate with supporting functions (Finance, Business Development, Marketing, etc.) for effective regional or business unit support
• Serve as the "go-to" person for business, program, and sales execution issues, managing escalation before reaching sales leaders
• Gather and synthesize relevant data, deliver analytical insights, and develop recommendations for sales leadership and broader strategy teams
• Lead and support critical operational and strategic projects aimed at increasing sales productivity and operational excellence

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed