Sales Strategic Initiatives Lead

Manulife•Waterloo, ON

4d•CA$70,500 - CA$117,500•Hybrid

About The Position

The Strategic Initiatives Lead drives high-priority Sales Enablement and Effectiveness programs at Manulife Bank, translating strategy into actionable plans that deliver measurable business impact. Acting as an internal consultant, this role partners across Sales, Marketing, Product, Risk, Operations, and Technology to ensure initiatives are executed with strong governance and regulatory alignment. Operating at the intersection of strategy, operations, and change management, the role accelerates adoption, productivity, and performance. This is a high-visibility opportunity to influence enterprise priorities, establish scalable frameworks, and enhance advisor experience and client-centric growth.

Requirements

2+ years in program management, consulting, or business transformation
Proven experience managing enterprise-scale, cross-functional initiatives
Demonstrated ability to manage end-to-end project delivery, including planning, execution, dependency management, risk mitigation, and stakeholder coordination
Strong knowledge of financial services and regulatory environments
Proficiency with Salesforce, Smartsheet, Power Automate Flows, JIRA, and reporting tools (Power BI preferred)
Strong analytical and problem-solving skills with structured solution development
Excellent facilitation, presentation, and executive communication skills
Advanced stakeholder management and ability to influence without authority
Experience with agile or hybrid delivery frameworks, including managing project timelines and deliverables in dynamic environments
Strong written communication and documentation skills
High level of judgment, organization, and self-direction

Nice To Haves

PMP or Agile certification
Power Automate experience
PROSCI/ADKAR certification
Bilingual (English/French)

Responsibilities

Lead end-to-end planning, execution, and governance of complex initiatives, translating strategy into structured work plans, milestones, and agile delivery, and owning detailed project execution including timelines, dependency tracking, risk/issue management, and stakeholder coordination
Drive cross-functional alignment across Sales, Marketing, Product, Risk, Operations, and Technology; facilitate working sessions, ensure clear ownership of deliverables, and support timely decision-making
Manage governance and reporting, including dashboards, risk logs, and benefit tracking to ensure transparency, accountability, and executive visibility
Ensure effective stakeholder communication by providing regular project status updates, aligning on priorities, and proactively managing expectations throughout the project lifecycle
Lead day-to-day execution cadence (e.g., status meetings, check-ins), tracking progress against milestones and proactively addressing risks, issues, and blockers
Partner with Change and Field Enablement teams to support adoption, stakeholder engagement, and communication planning
Identify process improvements and lead continuous enhancement through workflow optimization and post-implementation reviews.
Support enterprise transformation initiatives, participate in governance forums, and champion transparency, collaboration, and accountability
Determine delivery sequencing, recommend resourcing priorities, approve program documentation, and escalate risks as needed

Benefits

health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program in Canada includes holidays, vacation, personal, and sick days
full range of statutory leaves of absence

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