Sales & Stock Support

CHANEL•Toronto, ON

5d•$55,000•Onsite

About The Position

As part of the Heart of House team, the Sales & Stock Support will support the Fashion Boutique team by supporting administrative and back of house duties, while maintaining the CHANEL standards of excellent customer service, personal presentation and teamwork at all times.

Requirements

Successful experience of at least 1-3 years in retail operations and/or stock experience.
Knowledge of shipping and receiving
Customer service oriented
Detail oriented
excellent organizational skills
Excellent verbal and written communication skills
Comfortable working with different departments and teams
Fluent English

Nice To Haves

second language is a plus

Responsibilities

Establish and maintain strong client relationships in-person and on the phone by responding promptly and appropriately to all internal and external queries and ensuring that all clients are kept informed as appropriate
Provide the highest level of customer service to colleagues at all times, including prompt response to requests from Clients, Boutique Management and Head Office.
Assisting on the shop floor as needed, apply CHANEL standards of customer service including welcoming clients, presenting new collections, escorting clients to the door as appropriate
Communicate appropriately and effectively with colleagues and management within own and other Boutiques, as well as with CHANEL Head Office as required.
Prepare packaging and assist with gift wrapping parcels as needed
Accurately document messages and deliver to Fashion Advisors on a timely manner
Work effectively and efficiently within the team, ensuring memos and information notices are current and posted in each area and staff room
Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times
Assist in inventory management (shipments, transfers, cycle counts consolidation, etc.)
Execute after-sales tasks
Ensure inventory integrity and organization at all times
Ensure that back-office areas are kept clean and tidy at all times
Ensuring Cash and Wrap stations are prepared and stocked

Benefits

Private medical and dental insurance
long-term disability coverage
life insurance
accidental death and dismemberment insurance
option to add family members
A strong company pension plan
bonus program
generous vacation days
sick leave
CSR (volunteering) days
a day off for your birthday
A robust global parental leave policy
24/7 access to resources, including counselling, legal support, wellness services, and financial guidance.
mentorship programs
learning opportunities
career advancement within the company