Sales Specialist Nf2 (Rpt) Mcx Main Exchange

U.S. Marine Corps•Kaneohe, HI

7d•Onsite

About The Position

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Requirements

At least one year of experience working in customer sales required.
Demonstrated knowledge of selling techniques.
Ability to train operating standards and procedures for sales, signing, merchandising and store brand and work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence.
Ability to work in a high performance atmosphere with commitment to service and sales goals.
Attention to detail is required.
The incumbent must be able to lift and carry objects up to 20lbs independently and objects over 20lbs with assistance.

Nice To Haves

Replenishment and merchandise management knowledge preferred.

Responsibilities

Providing advanced product knowledge, educated recommendations and Dress Blue Experience to all customers throughout their Marine Corps Exchange shopping experience.
Meeting personal and department sales goals.
Coaching Sales Associates on product knowledge areas related to particular categories such as: electronics, shoes, jewelry/accessories, firearms, military clothing or other assigned areas.
May be scheduled at the checkout, other departments sales areas, specialty category or customer service desk for coverage.
Taking advantage of all training opportunities to develop selling skills in product categories.
Working with Team Members to develop their product knowledge within the category.
Remaining committed to learning about the brands and products sold within the store.
Educating customers on product questions and providing suggestions when needed.
Relaying customer comments and concerns to the Sales Manager.
Identifying opportunities to produce add-on sales through suggestive and consultative selling.
Ensuring all sale, ad and promotional items are signed and placed according to brand standards.
Working with the Sales Manager to achieve daily and weekly sales goals.
Assisting Sales Managers and Brand Integrity Manager in the planning and execution of all corporate sales programs, promotions and other events where merchandise is involved.
Building and nurturing loyal MCX customers.
Encouraging and empowering all team members to identify opportunities to resolve customer problems and concerns before they happen.
Communicating any outstanding problem resolution issues with the Experience Manager.
Understanding and articulating all MCX value stories, programs and promotions.
Recognizing the core values and mission of the Marine Corps Exchange.
Identifying and reducing all risks of loss and/or theft.
Actively engaging in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.
Participating in all corporate-led training programs and working with Training Specialist to set training goals and manage training compliance, licenses and certifications and position-based learning plans.
Providing World Class Customer Service with an emphasis on courtesy.
Delivering a Dress Blue Experience to all customers throughout the store.
Proactively engaging all customers in conversation.
Addressing customers by rank when appropriate.
Offering assistance and suggestive selling advice as the customer progresses throughout their shopping experience at various connecting points such as the fitting room.
Assisting customers and communicating positively in a friendly manner.
Understanding and operating within all service policies and exercising an 'I can DO that!' mentality when a customer problem occurs.
Following up with customers to ensure their problems were resolved.
Taking action to solve problems quickly.
Alerting the higher-level supervisor, or proper point of contact for help when problems arise.
Adhering to safety regulations and standards.
Promptly reporting any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
Adhering to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
May handle customer special orders and merchandise requests.
May require food handling safety training, handling and certification.
May require training and handling of Western Union and other customer services offered.
May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections.
May have keyholder responsibility.
Performing other duties as assigned.