Sales Specialist - Icebox Buckhead & Alpharetta

Icebox Cryotherapy Buckhead•Sandy Springs, GA

2d•Onsite

About The Position

Icebox Cryotherapy Studios is hiring an in-studio Sales Specialist to manage the lead pipeline from initial inquiry through booking across its Buckhead and Alpharetta studios. The role splits time between both studios and involves converting leads in person, by phone, and by text, while supporting staff at the other location so incoming leads are ready to convert. Icebox is a premium cryotherapy and wellness brand offering Whole Body Cryotherapy, CryoFacials, Localized Cryotherapy, Red Light Therapy, CryoTherma body contouring, and personalized Peptide Therapy through its partnership with P3. The Sales Specialist connects with clients, educates them about services, and helps them select suitable services, packages, and memberships. After completing Icebox training, the specialist also delivers certain studio services, supports client check-in and session preparation, and helps maintain a clean, stocked, guest-ready environment. The role coordinates with studio teams and leadership and reports on lead volume, contact rates, bookings, revenue, and conversion rates.

Requirements

At least 2 years of experience in phone sales, inside sales, or client booking; experience in esthetics, a med spa, spa, or wellness business is ideal.
Warm, clear, confident, and persuasive phone presence.
Hands-on experience with sales or CRM software, such as HubSpot, GoHighLevel, or Salesforce, and booking platforms, such as Mindbody, Zenoti, or Boulevard.
Working knowledge of esthetics and spa wellness services and how clients research and purchase them.
Ability to follow scripts while sounding natural and personal.
Organized and self-directed, with the ability to manage leads across two locations and one shared pipeline.
Clear, professional writing for text and email follow-up.

Nice To Haves

Background as an esthetician, spa coordinator, or front desk lead in a wellness setting.
Familiarity with cryotherapy, red light therapy, or peptide therapy.
Experience selling memberships and multi-visit packages and coaching front desk teams to close.
Track record of meeting monthly booking or revenue targets.

Responsibilities

Respond promptly to inbound leads from web forms, social media, advertisements, phone, and email.
Qualify leads based on goals, budget, timeline, and suitable services or packages.
Keep lead, call, and note information accurate and current in sales and CRM software, and organize leads by pipeline stage.
Make inbound and outbound sales calls using approved scripts and talk tracks.
Educate prospects about services, packages, and memberships and match them with an appropriate solution.
Book first visits and consultations directly into studio schedules.
Process Peptide Therapy inquiries and guide qualified clients toward beginning their P3 evaluation.
Handle objections and close sales by phone, text, and email.
Follow up with new leads, missed calls, no-shows, undecided prospects, and past or lapsed clients; convert first-visit clients into packages and memberships.
Work on site at both Buckhead and Alpharetta studios on a set weekly rotation, greeting walk-ins, giving tours, and closing in-person sales.
Support the Lead Wellness Coordinator at the other studio with questions and lead-conversion readiness.
Brief each studio Lead Wellness Coordinator on new leads, booked first visits, current offers, and scripts.
Coach front desk and studio staff on scripts, objection handling, and follow-up.
Check daily that leads at both studios have been contacted, logged, and advanced to the next step.
Deliver Whole Body Cryotherapy, Localized Cryotherapy, and Red Light Therapy sessions after completing Icebox training.
Check clients in and out, explain what to expect before sessions, and follow safety and service protocols.
Keep treatment rooms, the Icebox, red light beds, lobby, and restrooms clean, stocked, and guest ready.
Launder and restock towels, robes, socks, gloves, and other client supplies.
Complete opening and closing checklists, including equipment checks and cleaning logs, and report equipment issues or supply needs to the studio lead.
Hand off booked clients to studio teams with clear notes about their goals and expectations.
Share prospect feedback with leadership to help improve offers, scripts, and marketing.
Report weekly on lead volume, contact rate, bookings, revenue, and conversion rate.