Multi-Site Medical Assistant Coordinator (Halcyon, Alpharetta, Ellard Village, and Buckhead)

AllCare Georgia•Atlanta, GA

10d

About The Position

The Multi-Site Medical Assistant Coordinator works under the supervision of a treating clinician and the Practice Manager, performing clinical and administrative duties while supporting operations at two or more assigned AllCare sites. The role helps stabilize and teach standard workflows, identify improvement opportunities, and support safe, efficient site operations. When not carrying out coordinator duties, the employee functions as a Medical Assistant within their assigned POD. The coordinator provides day-to-day direction to Medical Assistants, monitors compliance and workflow, and helps ensure sites are ready to provide safe care through equipment and supply readiness and inbox management. The position supports accurate, efficient, patient-centered care and may assist with new site openings, training, workflow improvements, and operational reporting. Schedules may consist of three 12-hour shifts (7:40 a.m.–8:00 p.m.) with alternating weekends (8:45 a.m.–2:00 p.m.), or Monday–Friday eight-hour shifts with weekends as needed at the Practice Manager’s discretion. The work location may vary among AllCare Halcyon, AllCare Alpharetta, AllCare Ellard Village, and AllCare Buckhead, based on patient volume and business needs.

Requirements

High school diploma or GED.
Completion of a medical assistant training program.
Current CCMA, CMA, RMA, or another approved certification.
At least two years of medical assistant experience, including clinical intake, venipuncture, specimen collection, point-of-care testing, EKGs, and direct patient care.
Proficiency with electronic health record systems and standard clinical technology.
Working knowledge of applicable federal, state, and local requirements, including HIPAA, OSHA, and CLIA.
Protect confidentiality, exercise sound judgment, and uphold professional conduct and quality-care standards.
Demonstrate punctuality, appropriate appearance, respectful communication, accountability, and teamwork.
Maintain accuracy, follow established procedures, and support safe, compassionate patient care.

Nice To Haves

Two or more years of customer service experience.
Experience in primary care, immediate care, a physician practice, or an emergency department.
Healthcare administration, team-lead training, or multi-site experience.

Responsibilities

Support new site openings and partner with Pod leadership to maintain safe and efficient site operations.
Perform patient intake, document medical histories, update the electronic health record, and maintain accurate, confidential records.
Assist providers with examinations, procedures, medication administration, injections, venipuncture, specimen collection, point-of-care testing, orders, referrals, and discharge instructions within scope and policy.
Aid in developing, piloting, and rolling out new workflows, SOPs, and technology.
Support patient registration, insurance verification, scheduling, check-in and check-out, callbacks, and appointment confirmation.
Promote efficient patient flow and communicate clearly with patients regarding procedures, treatment plans, and follow-up care.
Provide daily direction to Medical Assistants and lead huddles to communicate priorities, assignments, and expectations.
Support operations at two assigned sites and escalate unresolved or recurring concerns to the Practice Manager.
Monitor or complete opening and closing checklists, monthly inspections, clinic readiness, exam-room stocking, inventory, and equipment upkeep.
Conduct weekly or biweekly inventory reviews to maintain adequate supply levels and prevent clinic shortages.
Conduct routine HIPAA, OSHA, CLIA, infection-prevention, chart, and operational spot-checks and track corrective actions through completion.
Identify recurring workflow gaps and provide weekly trend reports to the Practice Manager, including outstanding inbox tasks, specimen delays, and collection-at-time-of-service compliance.
Address patient cases, billing questions, complaints, and service concerns promptly and professionally.
Mentor new hires during their first 90 days, support training and competency development, and complete 90-day assessments with recommendations for additional support.
Complete assigned compliance training and oversee office compliance training to ensure timely completion.
Coordinate remedial training for employees who miss required monthly training and maintain compliance with organizational training standards.
Meet established performance expectations and perform other duties as assigned by the Practice Manager or leadership.
Review the practice schedule daily, particularly external booking channels such as ZocDoc, to complete appointment confirmations in accordance with policy.
Identify scheduling issues, discrepancies, and communication concerns and notify the appropriate team member or leadership for timely resolution.
Escalate outdated or inefficient workflows, SOPs, and policies to leadership for review and modification.