Full Time - Sales Specialist - Appliances - Day

Lowe's Home Centers•Moberly, MO

1d•Onsite

About The Position

As a Sales Specialist in the Appliances department, you help customers identify products that meet their needs and turn project ideas into reality. You serve as a product expert, explaining specifications, features, promotions, and financing options while providing consultative service to help customers accomplish their home improvement goals. The role involves actively moving through the store, answering phones, and communicating with customers. Department assignments depend on hiring needs and skillsets. You may also serve as a department contact for customers and vendors, provide project estimates, schedule installer visits, process and track orders and installations, and follow up on project completion. The position supports inventory and pricing activities, checkout and assistance requests, and associate training. Regular travel is not required, but occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor settings, varying and extreme weather, noise, and moving or shaking objects and equipment.

Requirements

High school diploma or GED, or the alternative experience pathway specified: 3 years of external customer-facing sales experience or 18 months of Lowe's retail experience if the education requirement is not met.
At least 1 year of customer-facing sales experience or 6 months of Lowe's retail experience.
At least 1 year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

At least 1 year of experience completing customer sales orders.
At least 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
At least 2 years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe's products and services using SMART customer service.
Serve as a contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels to support sales; coordinate with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job sales-floor training and coaching on development needs.
Complete other duties as assigned.