Full Time - Sales Specialist - Appliances - Day

Lowe's Home Centers•Greer, SC

5d•Onsite

About The Position

As a Sales Specialist at Lowe’s, you help customers identify products and turn home improvement ideas into completed projects. You spend most of your time communicating with customers, learning about their project needs, answering questions, and explaining product specifications, features, promotions, and financing options. You provide consulting support to help ensure customers’ needs are met before they leave the store. The department assignment is based on hiring needs and skillsets; departments listed include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, and Windows & Walls. The role is active and involves moving throughout the store or garden center, answering phones, and assisting customers. You may also serve as a contact for vendors and coordinate project estimates, installer visits, customer orders, and installations. The position may involve working inside and outside in varying weather and climate conditions, as well as exposure to noise and moving or shaking equipment. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe’s retail experience; alternatively, three years of external customer-facing sales experience or 18 months of Lowe’s retail experience if the education requirement is not met.
One year of experience in sales or customer service in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Provide SMART customer service by seeking out customers, understanding their needs, answering questions, and communicating the advantages of Lowe’s products and services.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels to support sales and work with vendors and other stores to find merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train associates on the sales floor and coach them on development needs.
Complete other duties as assigned.