Sales - Sales Specialist

Harkins Theaters•Scottsdale, AZ

2d•Onsite

About The Position

Harkins Theatres, with 92 years of history and a reputation as the largest independently owned theatre company, is seeking a Sales Specialist. This role is responsible for managing incoming lead volume and email inquiries, collaborating with the Director of Sales (DOS) and Sr. Sales Specialist on day-to-day reactive sales activities. The primary focus is on building long-term, value-based customer relationships to achieve sales objectives and foster repeat business. The Sales Specialist will handle inquiries for various events and services, including group clients, theatre event space, private screenings, meetings, field trips, IMAX programs, birthday parties, food and beverage services, and unique spaces. The role involves planning and contracting with groups, maintaining accurate records in Tripleseat, identifying appropriate options for guest requests, developing community relationships, identifying new business opportunities, understanding market dynamics, and executing operational aspects of booked business. This includes generating proposals, writing contracts, and coordinating with various departments and theatres to ensure successful event execution. Direct sales solicitation via telephone and email may also be required. The position requires regular attendance and physical presence at the work site, including typing, reaching, stretching, lifting up to 20 pounds, carrying, pushing, pulling, interacting with others, speaking on the telephone, problem-solving, and cognitive skills.

Requirements

Bachelor’s degree and 2-4 years’ experience in sales, or a related sales support function.
Excellent phone skills, communication, presentation, guest service and networking skills.
Able to work independently as well as with a team.
Self-starter, fast learner with a can-do spirit.
Professional demeanor and impeccable integrity.
High sense of urgency and innate sales talent.
Excellent verbal and written English communication skills.
Experience dealing directly with small to mid-sized, local business owners and decision makers.
Able to focus and navigate aggressive deadlines.
Microsoft Office Suite, internet savvy.
Capable of remaining calm and using good judgment in elevating situations.
Organized with strong attention to detail and ability to exercise judgment and discretion in maintaining confidential and sensitive information.
Maintains a professional attitude and demeanor.
Demonstrates unimpeachable integrity and accountability.
Communicates professionally in all circumstances.
Embraces Harkins inclusiveness and treats everyone with respect.
Works well as part of a team and assumes the best intentions of everyone.
Works collaboratively to achieve company goals.
Requires typing on a computer, reaching, stretching, lifting to 20 pounds, carrying, pushing, pulling, interacting with others, speaking on the telephone, problem solving, and cognitive skills.

Nice To Haves

Movie theatre experience a plus.
CRM experience a plus.

Responsibilities

Responds to inbound and repeat customer sales inquiries from website lead generation as well as email opportunities.
Plans and contracts with groups to achieve the annual sales objectives.
Accurately keeps Tripleseat records/events/bookings up to date and all notes and details in place.
Closes events timely (TPS) and follows department standards.
Identifies the appropriate option for the guest requests for selling the theatre space and pricing.
Develops relationships within community and personal group contacts to strengthen and expand customer base for increased sales opportunities.
Attends local networking events as applicable.
Identifies new business opportunities to achieve personal and team revenue goals, including developing creative ways to drive sales each day.
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply, and demand etc. and knows how to present Harkins’ value.
Executes and supports the operational aspects of business booked (i.e., generating proposal, writing contract, customer correspondence).
Partners with operations department, all appropriate departments, and theatres to ensure all details of the event are communicated.
May conduct direct sales solicitation via telephone and written or email communications.
Regular attendance and physical presence at the work site.