Full Time - Sales Specialist - Millwork - Day

Lowe's Companies, Inc.•Plano, TX

2d•Onsite

About The Position

As a Sales Specialist at Lowe’s, you help customers identify the products they need and turn project ideas into reality. You serve as a product expert, explaining specifications, features, promotions, and financing options, while providing consulting support to help customers meet their home improvement goals. The role is active and involves moving throughout the store or garden center, answering phones, and communicating with customers. Department assignment depends on hiring needs and skillsets and may include Millwork or other listed departments. You also serve as a point of contact for customers and vendors in your department. The work may include preparing project estimates, scheduling installer visits, processing and tracking orders and installations, monitoring inventory, maintaining prices and documentation, supporting checkout and requests for assistance, and training department associates. This role does not require regular travel, though occasional travel for meetings, training, or neighboring-store support may be needed. Working conditions vary by location and may include indoor and outdoor weather conditions, extreme heat or cold, wet or humid conditions, wind or drafts, noise, and moving or shaking objects and equipment. Lifting methods depend on the role, weight, and volume; single lifts are limited to 75 pounds, with team lifts used minimally from 75 pounds or when needed. Powered equipment should be used when required, with proper training or assistance from a trained coworker.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe’s retail experience; alternatively, three years of external customer-facing sales experience or 18 months of Lowe’s retail experience if the education requirement is not met.
One year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Provide SMART customer service by approaching customers, understanding their needs, answering questions, and communicating the advantages of Lowe’s products and services.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels and work with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job sales-floor training and coaching around development needs.
Complete other duties as assigned.