Full Time - Sales Specialist - ProServices - Day
About The Position
The Sales Specialist - ProServices helps Pro customers identify and fulfill project needs while driving sales growth. The role develops an understanding of customers’ businesses and projects, creates and manages project-related quotes, blueprints, material lists, orders, and deliveries, and coordinates fulfillment and follow-up to ensure projects are completed accurately and on time. The specialist also prospects for new Pro customers, promotes Pro Credit and Lowe’s Loyalty Programs, and uses expanded inventory and merchandising capabilities to meet customer needs. This position partners with store and outside sales teams, maintains a safe and organized Pro Desk area, supports store operations, and uses Lowe’s training resources to improve product knowledge and selling skills.
Requirements
- High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
- General Studies.
- External experience in customer-facing sales or six months of Lowe’s retail experience.
- One year of sales experience with the ability to identify and sell products based on customer needs.
- One year of customer service experience, including identifying and resolving customer issues, locating products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
- Ability to obtain sales-related licensure or registration as required by law.
Nice To Haves
- Associate degree.
- One year of experience entering and submitting customer sales orders, including special-order sales orders.
- One year of experience identifying and selling products based on customer needs or plans.
- One year of experience following up on outstanding or incomplete customer orders, sales, or installations.
- One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- One year of sales-environment experience with required sales goals or metrics.
- Bilingual ability.
- Working knowledge of Microsoft Office, including Excel and Teams.
- Professional certification related to the specialist’s department.
Responsibilities
- Achieve individual sales goals by engaging Pro customers, identifying project opportunities, building relationships, and driving sales growth.
- Learn customers’ businesses and project scopes, timelines, dependencies, and material requirements to provide relevant solutions.
- Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to customer projects.
- Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts and increase average tickets and transactions.
- Coordinate fulfillment, delivery, and follow-up activities to help ensure projects are completed accurately and on time.
- Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
- Use Pro Extended Aisle and Pro Merchandising programs to find sales solutions when requested products or quantities are unavailable in-store or within Lowe’s distribution network.
- Partner with salesfloor, fulfillment, and outside sales teams to provide a seamless customer experience.
- Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
- Use Lowe’s U and other training platforms to learn updates and improve selling skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
