Full Time - Sales Specialist - Millwork - Day

Lowe's Companies, Inc.•Hanover, PA

About The Position

Lowe's is hiring a Sales Specialist for the Millwork department on the day shift. The Sales Specialist is an active, customer-facing role that involves moving throughout the store, answering phones, and discussing customers’ project needs. The associate provides product expertise, including specifications, features, promotions, and financing options, and consults with customers to help them meet their home improvement goals and complete purchases. The role also serves as a point of contact for customers and vendors, supporting estimates, installer scheduling, customer orders and installations, and project follow-up. Sales Specialists monitor inventory, maintain pricing and documentation, assist with checkout and requests for help, and train department associates. Occasional travel to meetings, training, or neighboring stores may be needed, though regular travel is not required. Work may take place indoors or outdoors and involve variable weather, noise, and moving equipment or objects.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe's retail experience. If the education requirement is not met, three years of external customer-facing sales experience or 18 months of Lowe's retail experience is required.
One year of sales or customer-service experience in a sales environment with required goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Ability to obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe's products and services using SMART customer service.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels, coordinate with vendors and other stores to locate merchandise, and order replacement stock.
Perform price reviews in accordance with pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.