Full Time - Sales Specialist - ProServices - Day

Lowe's Home Centers•Festus, MO

About The Position

The Sales Specialist – ProServices supports Pro customers by identifying project needs, offering relevant product and service solutions, and driving individual sales goals. The role develops customer relationships and a detailed understanding of project scope, timelines, dependencies, and material requirements. It prepares and manages quotes, blueprints, material lists, orders, and deliveries, and promotes Pro Credit and Lowe’s Loyalty Programs to grow Pro accounts, average tickets, and transactions. The specialist coordinates fulfillment, delivery, and follow-up to help ensure projects are completed accurately and on time. The role also prospects for new Pro customers, uses expanded inventory and merchandising programs to address product availability gaps, and partners with salesfloor, fulfillment, and outside sales teams. It includes maintaining a safe, clean, and organized Pro Desk area, supporting store operations, and using Lowe’s training resources to improve product knowledge and selling skills.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
External experience in customer-facing sales or six months of Lowe’s retail experience.
One year of sales experience with the ability to identify and sell products based on customer needs.
One year of customer-service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Associate degree.
One year of experience entering and submitting customer sales orders, including special-order sales orders.
One year of experience identifying and selling products based on customer needs or plans.
One year of experience following up on outstanding or incomplete customer orders, sales, or installs.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
One year of experience in a sales environment with required sales goals or metrics.
Bilingual ability.
Working knowledge of Microsoft Office, including Excel and Teams.
Professional certification related to the specialist’s department.

Responsibilities

Achieve individual sales goals by engaging Pro customers, identifying project opportunities, building relationships, and driving sales growth.
Understand Pro customers’ businesses and project needs, including project scope, timelines, dependencies, and material requirements.
Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to customer projects.
Promote Pro Credit and Lowe’s Loyalty Programs to generate Pro accounts and increase average tickets and transactions.
Coordinate fulfillment, delivery, and follow-up to support accurate, timely project completion.
Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
Use Pro Extended Aisle and Pro Merchandising programs to pursue sales when needed products or quantities are unavailable in-store or within Lowe’s distribution network.
Partner with salesfloor, fulfillment, and outside sales teams to provide a seamless customer experience.
Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
Use Lowe’s U and other training platforms to learn key updates and improve selling skills.