Sales Specialist (Luxury Retail)

Frette•Boston, MA

5d•Onsite

About The Position

Frette is seeking a Sales Specialist for its boutique in Boston at the Prudential Center. The role involves maintaining exemplary customer service, achieving individual sales goals, and possessing strong product knowledge to communicate the Frette brand's qualities. Employees are expected to be team players, demonstrating integrity and contributing to a positive, professional, and productive environment. Key responsibilities include client acquisition and retention, as well as operational duties. This includes fostering client relationships, driving sales KPIs, capturing client data for outreach, maintaining a field presence for community engagement, handling inquiries across multiple communication channels, processing sales transactions, creating quotes, coordinating bespoke orders, and offering white glove services like home consultations. The role also requires maintaining brand and operating standards, maximizing marketing activation ROI, and performing daily operational tasks such as opening/closing the store, cash handling, managing returns/exchanges, resolving client concerns, processing shipments, maintaining visual standards, participating in inventory, and liaising with IT for helpdesk inquiries. Additional responsibilities may be assigned by management.

Requirements

Years of experience within a luxury retail environment, hospitality, or interior design preferred.
Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
Proficiency with retail operating systems including POS, Microsoft Office, and Google Workspace.
Detail-oriented with strong organization and follow-up skills.
Ability to manage competing priorities in a fast-paced environment.
Demonstrates a positive attitude that contributes to a positive team environment.
Team-oriented but also self-driven with an entrepreneurial spirit.
Excellent time management and problem-solving skills as well as the ability to use good judgment when making decisions.
Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques.
Ability to maneuver effectively around the boutique floor, stock room, and offsite.
Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA-approved ladder safety.

Responsibilities

Meet company and personal sales goals by upholding Frette’s selling ceremonies, as well as fostering client relationships.
Drive and exceed individual KPI goals by ensuring the highest level of service to the client.
Capture client data as per Frette’s CRM guidelines, to complete authentic and personal client outreach to develop rapport and generate lasting relationships for client acquisition and retention.
Maintain a strong field presence by spending time outside of the store identifying opportunities, meet with potential partners and customers, and generate local community engagement.
Handle client inquiries across all channels of communication including email, phone, WhatsApp, and messaging.
Perform various sales and register transactions including ringing purchases (in-person/phone/email), processing of cash or credit payments, and counting money.
Create quotes using Frette branded templates for clients and coordinate bespoke or alterations as needed to fulfill the client’s orders.
Offer and execute Frette’s white glove services, including home consultations and installations, to build add-on sales and client relations.
Demonstrate a sense of pride, commitment, and passion for the brand and our clients, treating clients and store team professionally, courteously, and respectfully.
Maintain awareness of all marketing activations to maximize the ROI.
Efficiently execute daily performance needs, including key holder opening and closing store procedures, cash handling, charge sends, returns and exchanges, resolving client concerns as well as completing and relaying all required reporting.
Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
Participate in maintaining visual standards, including VM rotations, bed changes, and daily VM and cleanliness standards.
Participate in bi-annual inventory.
Liaise and partner with IT on any helpdesk-related inquiries.
Additional responsibilities as needed per business needs as identified by the Store Manager and Corporate Business Partners.