Full Time - Sales Specialist - ProServices - Day

Lowes•Town of Amherst, NY

9h•$19 - $20

About The Position

The Sales Specialist - ProServices supports Lowe’s Pro customers by identifying project opportunities, understanding their business and material needs, and providing relevant solutions. The role develops customer relationships, drives sales, and manages project-related quotes, orders, and fulfillment. It also promotes Pro Credit and loyalty programs, coordinates with store and outside sales teams, and maintains an organized and safe Pro Desk area. The specialist uses Lowe’s training platforms to stay current and strengthen selling skills.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
External experience in customer-facing sales or six months of Lowe’s retail experience.
One year of sales experience, including the ability to identify and sell products based on customer needs.
One year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Associate degree.
One year of experience entering and submitting customer sales orders, including special-order sales orders.
One year of experience identifying and selling products based on customer needs or plans.
One year of experience following up on outstanding or incomplete customer orders, sales, or installs.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
One year of experience in a sales environment with required sales goals or metrics.
Bilingual ability.
Working knowledge of Microsoft Office, including Excel and Teams.
Professional certification related to the specialist’s department.

Responsibilities

Achieve individual sales goals by engaging Pro customers, identifying project opportunities, building relationships, and driving sales growth.
Understand Pro customers’ businesses and project needs, including project scope, timelines, dependencies, and material requirements.
Create and manage quotes, blueprints, material lists, orders, and deliveries aligned with customer projects.
Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts and increase average tickets and transactions.
Coordinate fulfillment, delivery, and follow-up to ensure projects are completed accurately and on time.
Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
Use Pro Extended Aisle and Pro Merchandising programs to locate products or quantities unavailable in-store or within Lowe’s distribution network.
Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
Use Lowe’s U and other training platforms to learn updates and improve selling skills.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program, including concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Other discretionary benefits based on eligibility, including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Learning and development opportunities.