Full Time - Sales Specialist - ProServices - Day

Lowe's Companies, Inc.•Festus, MO

2d•Onsite

About The Position

The Sales Specialist - ProServices supports Lowe’s Pro customers by identifying project opportunities, building customer relationships, and growing sales. The role develops an understanding of customers’ businesses and project requirements, then creates and manages quotes, blueprints, material lists, orders, and deliveries to support those projects. The specialist promotes Pro Credit and Lowe’s Loyalty Programs, prospects for new customers, coordinates fulfillment and follow-up, and works with salesfloor, fulfillment, and outside sales teams to provide a seamless experience. The role also supports store operations by maintaining a safe, clean, and organized Pro Desk area and continuing to develop selling skills through Lowe’s U and other training platforms. Lowe’s Companies, Inc. is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions per week. It employs approximately 300,000 associates and operates more than 1,700 home improvement stores, 530 branches, and 130 distribution centers. The company is based in Mooresville, North Carolina, and supports communities through safe and affordable housing, community-space improvements, skilled-trade development, and disaster relief. Lowe’s is an equal opportunity employer.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
General Studies.
External experience in customer-facing sales or six months of Lowe’s retail experience.
One year of sales experience with the ability to identify and sell products based on customer needs.
One year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Associate degree.
One year of experience entering and submitting customer sales orders, including special-order sales orders.
One year of experience identifying and selling products based on customer needs or plans.
One year of experience following up on outstanding or incomplete customer orders, sales, or installations.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
One year of experience in a sales environment with required sales goals or metrics.
Bilingual ability.
Working knowledge of Microsoft Office, including Excel and Teams.
Professional certification related to the specialist’s department.

Responsibilities

Achieve individual sales goals by proactively engaging Pro customers to identify current and future project opportunities, build relationships, and drive sales growth.
Learn customers’ businesses and project scope, timelines, dependencies, and material requirements to provide relevant solutions.
Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to Pro customer projects.
Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts and increase average tickets and transactions.
Coordinate fulfillment, delivery, and follow-up to help ensure projects are completed accurately and on time.
Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
Use Pro Extended Aisle and Pro Merchandising programs to sell products or quantities unavailable in-store or within Lowe’s distribution network.
Partner with salesfloor, fulfillment, and outside sales teams to provide a seamless customer experience.
Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
Use Lowe’s U and other training platforms to learn updates and improve selling skills.