Full Time - Sales Specialist - Millwork - Day

Lowe's Home Centers•Chesterfield, MO

2d•Onsite

About The Position

As a Sales Specialist at Lowe’s, you help customers identify the products they need and turn project ideas into reality. You spend much of your time communicating with customers, discussing project needs, answering questions, and helping them meet their home improvement goals. You become an expert on department products, including their specifications, features, promotions, and financing options, and provide consulting services to help ensure customers’ needs are met. The department assignment depends on hiring needs and skillsets and may include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The role involves moving throughout the store or garden center, answering phones, and assisting customers. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions may include inside and outside environments, changing or extreme weather, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines and use powered equipment as required, with proper training or assistance.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe’s retail experience; alternatively, three years of external customer-facing sales experience or 18 months of Lowe’s retail experience if the education requirement is not met.
One year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.
Follow lifting guidelines limiting single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe’s products and services using SMART customer service.
Serve as a point of contact for customers and vendors in the department.
Provide project estimates; schedule installer visits; process and track customer orders and installations; and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory to support sales, coordinating with vendors and other stores to locate merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and related documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.