Full Time - Sales Specialist - Cabinets - Day (Bilingual Preferred)

Lowe's Home Centers•Shallotte, NC

About The Position

As a Sales Specialist at Lowe's, you are one of the first people customers meet and help them turn project ideas into reality. You communicate with customers about their project needs, answer questions, and help them accomplish home improvement goals. You become a product expert, explaining specifications, features, promotions, and financing options to support sales and ensure customer needs are met. Sales Specialists are active throughout the store or garden center, answer phones, and work in a department assigned based on hiring needs and skillsets. Potential departments include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, and Windows & Walls. This role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions can include indoor and outdoor weather, varied climates, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines and use powered equipment as required, with proper training or assistance.

Requirements

High school diploma or GED.
One year of customer-facing sales experience or six months of Lowe's retail experience; alternatively, three years of external customer-facing sales experience or 18 months of Lowe's retail experience if the education requirement is not met.
One year of experience in sales or customer service in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by law in the state; Lowe's will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Provide SMART customer service by seeking out customers, understanding their needs, answering questions, and communicating the advantages of Lowe's products and services.
Serve as a point of contact for customers and vendors within the department.
Provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels to support sales, working with vendors and other stores to find merchandise and order replacement stock.
Perform price reviews according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job training on the sales floor and coaching around development needs.
Complete other duties as assigned.