Sales Specialist Pro

Lowe's Home Centers • Charleston, SC

4d

About The Position

The Sales Specialist Pro engages Pro customers to identify project opportunities, understand their businesses and project requirements, and provide relevant product and service solutions. The role creates and manages quotes, blueprints, material lists, orders, and deliveries; promotes Pro Credit and Lowe’s Loyalty Programs; and coordinates fulfillment and follow-up to support accurate, timely project completion. The specialist prospects for new Pro customers, uses expanded inventory programs to meet customer needs, and partners with salesfloor, fulfillment, and outside sales teams. The role also maintains a safe, clean, and organized Pro Desk area and uses Lowe’s training platforms to continue developing product knowledge and selling skills.

Requirements

• High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
• External experience in customer-facing sales or 6 months of Lowe’s retail experience.
• 1 year of sales experience with the ability to identify and sell products based on customer needs.
• 1 year of customer service experience, including identifying and resolving customer issues, helping customers locate products, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
• Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

• Associate degree.
• 1 year of experience entering and submitting customer sales orders, including special-order sales orders.
• 1 year of experience identifying and selling products based on customer needs or plans.
• 1 year of experience following up on outstanding or incomplete customer orders, sales, or installs.
• 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
• 1 year of experience in a sales environment with required sales goals or metrics.
• Bilingual ability.
• Working knowledge of Microsoft Office, including Excel and Teams.
• Professional certification related to the specialist’s department.

Responsibilities

• Achieve individual sales goals by proactively engaging Pro customers, identifying current and future project opportunities, building relationships, and driving sales growth.
• Understand Pro customers’ businesses and project needs, including project scope, timelines, dependencies, and material requirements, to provide relevant solutions.
• Create and manage quotes, blueprints, material lists, orders, and deliveries aligned with Pro customers’ projects.
• Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts and increase Pro average tickets and transactions.
• Coordinate fulfillment, delivery, and follow-up activities to ensure projects are completed accurately and on time.
• Prospect for new Pro customers and build relationships by walking the sales floor and reviewing Top Accounts in MyRedVest.
• Use Pro Extended Aisle and Pro Merchandising programs to win sales when needed products or quantities are unavailable in-store or within Lowe’s distribution network.
• Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
• Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
• Use Lowe’s U and other training platforms to learn key updates and improve selling skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED