Sales Specialist/Customer Service Representative

Drivo LLC•New York, NY

3d•$18 - $20•Onsite

About The Position

Drivo Rent A Car is looking for a Rental Sales/Customer Service Agent to provide exceptional customer service. Each day will be challenging and exciting for the right person. The ideal candidate possesses exceptional interpersonal and relationship building skills, strong verbal and written communication skills, strong organizational skills and the ability to multi-task, and the ability to manage stressful or unusual situations to maintain good customer service. Candidates ability to learn about the customer’s rental needs and work to upgrade them to a more premium vehicle and additional services that will enhance their experience.

Requirements

High school diploma or GED
Minimum 1-year customer service or sales experience
Must have a valid driver's license with a clean driving record
Ability to follow defined service and sales processes
Must be willing to wear company uniforms
Ability to communicate in English

Nice To Haves

Experience meeting sales quotas or working in highly commissioned positions preferred
Speaking other languages including Spanish is a plus

Responsibilities

Prepare the rental agreement while advising on and up-selling vehicles and optional extras to the customer according to their needs and wants.
Provide excellent customer service in all customer contact situations
Meet all sales and service standards
Complete administrative tasks including daily lists to assist the office
Assist branch with returning and turnaround of vehicles as needed
Perform other job duties as assigned to meet the business needs