SPEC III; Commercial, Railings, Transaction, and Showers

Oldcastle BuildingEnvelope•Los Angeles, CA

22h•Onsite

About The Position

The Sales Solutions Specialist III is a senior, customer-focused professional responsible for processing sales and ensuring customer satisfaction. This role serves as the primary contact for a select group of customers, fostering account growth and satisfaction. You will act as a liaison between customers and CRL’s internal departments, ensuring customer needs are met.

Requirements

High School diploma or equivalent; Associate degree preferred.
Ability to work at a fast pace and manage inquiries and follow-up tasks.
Knowledge of pricing, margins, and negotiating skills.
Understanding of glass systems and effective navigation of CRL’s website and business software.
Excellent customer service skills, critical thinking, and independent problem-solving abilities.

Responsibilities

Deliver world-class customer service, managing order management, quote turnaround, and inquiry response times.
Listen to customer needs, demonstrate empathy, and provide troubleshooting assistance.
Document customer interactions in ERP and maintain effective communication.
Provide accurate quotations and meet SLA for quote turnaround.
Follow up with customers to maintain and establish account assignments
Possess high-level technical knowledge of products, services, and procedures.
Understand bid requests through specifications/drawings and product compatibility.
Stay updated with new product launches and adhere to outlined procedures.
Serve as a subject matter expert (SME) in your product group.
Communicate effectively on behalf of customers and provide valuable feedback.
Support the sales team in achieving sales targets and KPIs.
Demonstrate a closing ratio greater than 30% on all quotes.