Sales & Settlement Specialist

Lamb Weston•Statewide Multi Use, WA

About The Position

The Sales and Settlement Specialist validates and accurately reconciles non-trade claims in Lamb Weston’s ERP system based on established sales contracts and in alignment with department SOX controls. The role supports business units and departments across the enterprise, oversees specific strategic customers, and helps maintain consistent customer relationships to facilitate claim processing. The specialist works with internal business functions, customers, and Acxion to resolve disputes and deductions, meet claim-processing performance indicators, and support settlement reviews. The role also includes Salesforce support and Sales Excellence tasks, training and onboarding, manual contract setup, invalid deduction recovery projects, SOX compliance, write-off monitoring, and support for OSD claims. The position is performed in an office or remote environment, with travel typically at 0%, though some travel may be required.

Requirements

At least 3 years of experience in accounts receivable, credit, collections, trade or non-trade deductions, or dispute resolution; the posting also specifies 3–5 years of relevant experience.
Strong analytical, mathematical, research, and problem-solving skills.
Excellent verbal, written, and interpersonal communication skills; fluency in English is required.
Ability to maintain confidentiality and exercise sound judgment.
Proficiency in Microsoft Office and ability to quickly learn and navigate multiple business systems.
Ability to analyze data, identify trends, and make informed recommendations.
Strong organizational skills and ability to manage multiple priorities and deadlines.
Ability to work independently and collaboratively as part of a team.

Nice To Haves

Bachelor’s degree in Finance, Accounting, Business, or a related field.
Spanish language proficiency.

Responsibilities

Develop and maintain relationships with extended Lamb Weston business functions and serve as the first point of contact for escalation on disputes and deduction resolution.
Expand the role to include Sales Excellence tasks and Salesforce support.
Act as a liaison between internal business functions, customers, and Acxion to ensure assigned tasks are completed accurately and on time.
Meet established claim-processing KPIs by managing specific dollar, days, and quantity thresholds aligned with Finance goals.
Support Acxion in settling disputes and deductions, including periodic account reviews with sales teams or external customers about claim timeliness, trends, and related concerns.
Provide new-hire onboarding and develop ongoing training for existing team members as needed.
Set up manual contracts in the existing ERP tool in accordance with SOX audit controls.
Develop, lead, and execute cross-functional projects to recover invalid deductions.
Follow SOX audit requirements when reviewing and processing claims and making independent decisions affecting the business.
Review write-off ledgers and monitor under-threshold short-pay write-offs to identify incorrect write-offs and prevent revenue leakage.
Support the OSD team with research and analysis of OSD claims.
Complete other duties, analytics, and projects as assigned to support the business.
Present information and recommendations to sales teams, internal stakeholders, and customers as needed.

Benefits

Medical, dental, and vision insurance.
Flexible Spending Accounts for health and dependent care, and Health Reimbursement Accounts.
Well-being programs, including companywide events and a wellness incentive program.
Paid time off.
401(k) plan with company contributions.
Financial planning services.
Employee stock purchase program.
Health Savings Accounts.
Life and accident insurance.
Family-friendly employee events.
Employee Assistance Program services, including mental health and concierge-type services.
Compensation and bonus incentive programs.