Sales/Service Tech

Hawkins Careers•Sulphur, LA

7d•Hybrid

About The Position

The Technical Sales and Service Representative is responsible for installation and maintenance of water treatment systems in the industry and identifying/securing new sales opportunities. Reporting to the Branch Sales Manager and working closely with the Technical Route Salespeople, this individual will support sales growth and profitability of the Water Treatment Group focused business.

Requirements

Strong knowledge of the Water Treatment industry.
Ability to identify appropriate sales opportunities and key personnel within accounts.
Ability to professionally and positively present information about Hawkins’s products and services
Strong computer skills.
Excellent customer service skills with strong written and verbal communication skills
Enthusiastic, ambitious, self-motivated, and hard- working individual with ability to work independently and with teams
Good problem-solving skills
Strong math skills including ability to perform calculations to determine flow rates, etc.
Excellent organization and time management skills
Available to regularly work a schedule that consists of 10-12-hour days and requires some overnight travel
Strong negotiation skills
Effective organizational and follow-through skills required
Ability to deal diplomatically and communicate effectively with internal and external customers
Must have good driving record that meets company expectations and be able to pass drug and background screening

Nice To Haves

Occasionally ride along with Technical Route Sales Drivers in DOT Class WTG trucks

Responsibilities

Direct Sales to Accounts in Territory – this individual will focus on growing existing accounts and establishing new accounts.
Maintain productive and professional relationships with existing customers.
Generate repeat sales by providing product and technical information in a timely manner.
Grow current product lines and identify and add new product lines.
Further sell Hawkins’s solutions: products, equipment, service
Expand Hawkins role with existing customers and develop new retention strategies to work in conjunction with evolving customer requirements.
Ensure customer satisfaction and loyalty.
Develop and sustain professional relationships with new customers to increase sales and profits.
Sell Hawkins solutions: products, equipment, service.
Ability to consistently close new business, especially over long sales cycles
Attend Regional Trade Shows
Develop and implement annual territory sales plan.
Complete monthly reports and market summary for territory
Install, service, and repair customer equipment and provide ongoing preventative equipment, chemical and process maintenance at customer sites.
Work closely with current and prospective customers to understand business needs and recommend product and technical improvements and needs and maintain and grow sales of products, equipment, and service.
Consult with customers and provide hands-on technical support to solve business problems and achieve customer satisfaction leading to growth and retention of customer base.
Provide support to internal teams to support equipment and chemical sales efforts focused on the market by partnering with Regional and Branch Managers, and Technical Sales Representatives.
Prepare sales presentations, demonstrations, and proposals to explain product specifications or applications to customers.
Establish and maintain productive, professional relationships with new and existing customers
Follow up on sales leads and meet sales objectives
Answer customers’ questions about products, prices, availability, or credit terms.
Establish customer pricing and monitor it for competitiveness, customer satisfaction, and increased sales and profit
Perform customer needs assessments to cultivate additional business.
Keep management informed of competitive developments in territory
Pursue new business development and expand the existing customer base by securing new business and establishing additional contacts to ensure continuity and future growth
Research and source potential customers using various professional networking resources
Review and or revise business processes this position interacts with to increase efficiency and effectiveness.
Follow all company safety procedures as well as all OSHA procedures.
May participate in annual inventory and other special projects