Sales Service Specialist

Sunsweet Growers Inc.•Yuba City, CA

7d•$23 - $24•Onsite

About The Position

Join our world class customer service sales group! Under the direction of the Sales Service Manager, Customer Service Representatives or also referred to as Sales Service Specialists (SSS) are responsible for day-to-day order fulfillment process from receipt of order to invoice, coordinating, processing and reconciling product returns and providing tracking information for orders in transit when requested.

Requirements

Experience processing orders in a service capacity environment involving successful interface with commercial based customers.
Intermediate skill level in the proficiency of using a personal computer, Word, Excel, and e-mail system.
Data entry with high level of accuracy.
Working knowledge of inventory, production and supply chain processes.
Ability to communicate effectively via verbal, written and electronic manner.
Ability to meet deadlines.
Ability to successfully prioritize.
Ability to maintain and respect confidentiality of privileged information.
Strong attention to detail.
Must be able to multi-task.
Requires strong time management skills.
Must pass post-offer, pre-employment testing, including: background check & drug screen.
Experience working with spreadsheets.

Nice To Haves

Prefer SAP experience.
Prefer experience with manufacturing, logistics and/or processing facility, food or agricultural industry.
Bilingual preferred.

Responsibilities

Processing system generated and manual orders in SAP, validating data for accurate pricing, promotions, inventory availability, and master data.
Monitoring orders from receipt to invoice for assigned customer accounts.
Communicating order issues to customers, brokers, or Sunsweet Sales Directors and responding to inquiries in a timely manner.
Monitoring daily reports to ensure orders are completed, released for on-time delivery, and invoiced accurately, identifying and reporting fulfillment issues.
Providing administrative support to the Sunsweet Sales team, including creating spreadsheets and pulling historical data from SAP.
Providing information on production schedules, inventory levels by location and customer.
Following established processes to identify problems with delivery dates, pricing, promotion requests, and inventory shortages.
Implementing solutions to resolve identified issues upon direction from the SS Manager.
Receiving cross-training on all accounts and providing training on own assignments to keep the department updated.
Developing and maintaining data profiles for every customer, detailing information, requirements, contact details, and products purchased.
Setting up and maintaining audit files for all manual customer orders received, maintaining desk organization.
Providing back-up coverage within the department for all domestic regions as needed during team member absences.