Sales & Service Representative (Sal.)

Grainger Businesses • Fort McMurray, AB

5d • Onsite

About The Position

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. This job posting is for an existing vacancy.

Requirements

• High School Diploma/GED
• 1+ years customer service experience
• Demonstrates a strong work ethic and personal commitment to get the job done
• Demonstrated focus on “wowing” the customer with exceptional service
• Team-player and an ability to work independently
• Superior interpersonal, problem solving and customer service skills to effectively build relationships
• Strong communication skills, ability to convey message in an organized, clear and effective manner
• A self starter, taking action to achieve goals beyond what is required
• Strong time management and organizational skills, with proven ability to adhere to tight deadlines
• Proficient computer skills and aptitude
• Knowledge of dangerous goods and WHMIS regulations is required
• Post Secondary education or equivalent work experience
• Must be able to regularly lift up to 50 pounds, unassisted and heavier loads with assistance.

Nice To Haves

• Knowledge of industrial and/or safety products is preferred

Responsibilities

• Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner
• Sell a diversified line of products over-the-counter promoting Private Brands, Technical Services and ecommerce channels whenever possible and be able to provide an understanding of the Grainger Value Proposition to customers.
• Contribute proactively to improvements in branch profitability and product Gross Margin.
• Processing customer orders through the computer system, ensuring accuracy and prompt delivery
• Maintain a well-rounded knowledge of products sold including the completion of the required training programs.
• Promote Company products and services to customers and provide substitutions where required
• Adhere to the 5S program and take an active role in the branch’s cleanliness and maintenance
• Maintain knowledge and ensure compliance of safety policies and procedures of Occupational Health & Safety Act, WHMIS, Transportation of Dangerous Goods Act, and all related governing legislation
• Other branch support related duties including but not limited to supporting the warehouse functions as required
• May take and respond to emergency customer calls after hours and able to work extended hours including evenings and weekends as required.
• Provides a differentiated customer experience in order to solve problems and ensure customer retention and satisfaction.
• Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety, and operational improvements by utilizing available tools and reporting.
• Utilizes sound judgment and best practices to resolve complex customer concerns.
• Service the customer’s specific needs. May include but not limited to Vendor Managed Inventory, Nexiant unit replenishment etc.
• May Participate in Continuous Improvement (CI) Team meetings and CI on-site initiatives as required.
• Call on customer personnel/locations as agreed and identified by the customer and Manager
• Observe all aspects of the customer’s operations looking for opportunities that will assist the customer and AGI in meeting the agreed goals of the relationship

Benefits

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED