Sales & Service Representative (Teller)

First Citizens Bank•Chapel Hill, NC

19h•Onsite

About The Position

Join our branch team and make a difference as a Sales and Service Representative. This role is responsible for processing transactions and other customer service requests within the branch. You will facilitate customer awareness and education of bank capabilities, tools, and resources. Additionally, you will support the sales efforts of the branch team by identifying and referring sales opportunities to the appropriate bank partner. The successful candidate will demonstrate strong communication, customer service, adaptability, teamwork, flexibility, and agility.

Requirements

High School Diploma or GED
6 months’ experience in customer service
Branch Banking Operations
Communication (Written and Verbal)
Transaction Processing
Build Productive Relationships
Detail Oriented
Comfortable and confident with proactively engaging in conversation
Demonstrates professionalism and empathy in customer interactions
Has the ability to learn and adapt quickly to new information and technology
Strives to build strong working relationships with those on their team as well as cross-functional relationships
Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
Able to process information and move quickly through problem resolution

Responsibilities

Foster collaborative partnerships that deliver value for customers, prospects and colleagues.
Initiate conversation to uncover sales or referral opportunities.
Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs.
Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
Complete required training by established deadlines.
Perform general office management duties as assigned to ensure operational efficiency.
Take deposits and are accountable for transaction accuracy and operational efficiency of that function.
Contribute to individual and team performance.