Sales & Service Manager

Ace Hotel New York•New York, NY

18h•$70,000 - $72,000•Onsite

About The Position

Direct booking and detailing of group room blocks and affiliated meetings or events for various clients including corporate, leisure, and social clientele as assigned. Maximizes profitability and revenue of the hotel by upselling in order to achieve sales goals and positively impact hotel revenues.

Requirements

Superior Communication Skills (written & verbal, including phone skills)
Computer Skills (Outlook, Word, Excel)
Professional Demeanor
Demonstrated ability to multi-task, manage time and work well under pressure
At least 1-2 Years of Sales Experience (preferably in hospitality)
Superior Negotiation Skills - Proven ability to close deals
Must hold a valid driver’s license and have the ability to call on potential and current clients
Ability to focus attention on guest needs, remaining calm and courteous at all times
Sales Skills – Possesses strong ability to influence and/or persuade buying decisions and to close sales or gain commitment from others; creates good rapport and exhibits the ability to grow and maintain key partnerships.
Communication – Has both verbal and written skills, in order to effectively execute meetings and events this includes keeping the appropriate departments informed with BEO’s and other necessary information; actively listens to extract essential information in order to maximize revenue and execute successful meetings and events.
Organizational Skills - Ability to determine priority tasks and maintain strong attention to detail.

Nice To Haves

Sales Software Knowledge Helpful (i.e. Delphi or equivalent, Space Diagramming platforms)
High School Diploma (or equivalent) - College Degree Preferred

Responsibilities

Perform job responsibilities in accordance with organizational standards.
Cultivate client partnerships and ensure that all details are communicated and executed for a successful and enjoyable experience for all involved.
Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
Actively sell guest rooms and food & beverage where applicable to small groups as assigned, ensuring monthly and quarter goals are met
Initiate and follow up on leads.
Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space, building accounts, and logging activities.
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
Abide by Prime Selling Time (PST).
Professionally represent the hotel by participating in client and industry functions as appropriate.
Review sales contracts as well as other key details such as room blocks, cut-off date, deposit schedule, payment information, special concessions and attrition clauses and validate with clients.
Monitor and enforce specific deadline dates related to group rooms cut–off, deposit schedule, BEO requirements and function guarantees.
Ensure proper invoicing, billing and payment procedures are followed
Create and distribute group resumes, communicate any changes to appropriate departments and people in a timely manner.
Recommend enhancements and or upgrades to maximize revenue.
Participate in weekly Sales Meeting, Operations Meeting, BEO Meeting and any other required meetings relevant to role.
Prepare Proposals and/or contracts to advise prospective guests primarily of guest room, hotel and meeting or space (as appropriate) and rate availability. Calculate and quote prices within guidelines for the same.
Obtain rooming list details and validate reservations ahead of arrival.
Assist in the preparation of required reports (i.e. monthly projections, pace and performance reports, etc.) in a timely manner.
Operate the Sales Department within established sales expense budget.
Develop a complete knowledge of company sales policies and SOPs and ensure knowledge of and adherence to those policies by the sales team.
Maintain a Passion & Drive to outperform the competition.
Attend all department and hotel meetings as necessary.
Follow Standard Operating Procedures (SOPs) as outlined.
Perform any other job duties as assigned