Sales & Service Coordinator

M. Flynn Jewelry•Boston, MA

17h•Onsite

About The Position

M. Flynn Jewelry is seeking a Sales & Service Coordinator to join their team. This role is the behind-the-scenes engine that supports the sales team and ensures an exceptional client experience. The coordinator will be responsible for online order fulfillment, shipping and receiving, inventory movement, repair coordination, and operational support. This is an on-site position based in Boston, MA, with a work week of Tuesday – Saturday.

Requirements

Exceptional organizational skills and attention to detail.
Clear written and verbal communication skills.
Friendly, positive, and professional and customer-focused demeanor.
Skills in multitasking in a fast-paced retail environment.
Demonstrated self-motivation and ability to prioritize independently.
Ability to lift and move shipping boxes and inventory as needed.

Nice To Haves

Prior luxury retail, jewelry, fashion, or hospitality experience is preferred.
Loves organization, enjoys checking things off a list, communicates clearly both verbally and in writing, and takes pride in making sure no detail is overlooked.

Responsibilities

Supports the sales team with day-to-day operational needs.
Assist with customer inquiries regarding online orders, shipping, repairs, exchanges, and pickups.
Helps create a consistently warm, welcoming experience for every client - in store, phone or email.
Process and fulfill all online orders accurately and efficiently.
Package every shipment to reflect Flynn's luxury client experience.
Coordinate shipping, tracking, insurance, and delivery confirmations.
Receive incoming merchandise from designers and vendors.
Process & tag new inventory into our systems.
Coordinate inventory transfers and keep track of RTVs for accounting.
Coordinate repair intake and customer pickups.
Help sales communicate repair updates and timelines to clients.
Track repairs from intake through completion.
Help set up store in mornings and in evenings.
Maintain an organized back-of-house workspace.
Assist with gift wrapping and client presentation.