Sales Service Coordinator

Robertet, Inc.•Piscataway Township, NJ

3d•Onsite

About The Position

The Sales Service Coordinator provides critical support to the Account Managers for the brief to win process. Facilitates timely delivery of samples, pricing and documentation. Resolves issues that arise during the brief to win process.

Requirements

Associate degree or 2 years of Industry Experience
Proficient in Excel
Self-motivated and goal-oriented
Highly-organized with ability to multi-task
Excellent verbal and written communication skills
Team player. Collaborates with internal and external resources to achieve goals
Strong problem solving skills
Customer Focus: Building strong customer relationships and delivering customer solutions
Ensures Accountability: Holding self and others accountable to meet commitments.
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Values Differences: Recognizing the value that different perspectives and cultures bring to the organization.
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
Fosters Improvement & Innovation: Continuously strive to improve your work to deliver better products, services, and processes.

Nice To Haves

Bachelor's degree
5 years sales service/customer service experience (flavor Industry)
Oracle experience

Responsibilities

Serve as a liaison between Account Managers and FDL, FAL & Regulatory
Draft/Input project briefs with accurate and complete information
Manage projects to ensure we are meeting customer expectations
Prepare pricing to achieve desired Gross profit margins
Coordinate sample letters and labels for project shipments
Ensure timely communications with internal and external customers
Assist in Regulatory request and closures
Participate in customer visits and project tastings
Perform various administrative duties as needed
Commitment to Robertet and SQF Quality Standards and continuous improvement of the quality management systems.