Sales Service Coordinator

IFF • New York, NY

3d • $65,000 - $86,390 • Onsite

About The Position

Are you ready to take your skills to the next level and make a real impact? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.The role is based in New York (on-site role). Be part of a customer‑focused, detail‑oriented, proactive team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Requirements

• 1–3 years of related work experience; experience in the fragrance industry preferred.
• Strong organizational skills with the ability to manage tight timelines, shifting priorities, and multiple concurrent projects.
• Strong computer skills, including Microsoft Office (Excel, PowerPoint, Word) and SAP.
• Excellent interpersonal and communication skills with the ability to collaborate effectively with internal teams and external clients.
• Demonstrated ability to prioritize, multitask, and manage pressure to meet deadlines.
• Self‑starter with a proactive mindset and willingness to take ownership of tasks and projects.
• High energy, positive attitude, strong team spirit, and customer‑focused approach.
• Strong problem‑solving skills and the ability to quickly learn new tools, tasks, and systems.

Nice To Haves

• Flexibility to work overtime based on business demand.
• Prior experience coordinating multiple accounts or supporting complex project pipelines.
• Familiarity with fragrance development processes, stability testing, or regulatory documentation.

Responsibilities

• Coordinate multiple client fragrance development projects by liaising with internal teams (perfumery, labs, marketing, production, customer service, scent design) and ensuring all project details and timelines are followed.
• Manage daily shipping coordination, including preparation and printing of sample labels and shipping documentation as the on‑site point person.
• Schedule, organize and prepare client meetings, ensuring all submission materials and support documents are ready; capture detailed recap notes and follow-up actions.
• Provide best‑in-class customer support, handling pricing, oils, documentation, sample needs, and project administration across the full development cycle in SAP and other internal systems.
• Maintain ownership of master data files and ensure data integrity across SAP, Business Warehouse, price lists, oil references, and sales reporting tools.
• Issue safety documentation and coordinate regulatory or customer reworks to maintain compliance of active portfolios.
• Organize and track stability testing for products, ensuring accurate monitoring and reporting of results.
• Manage additional responsibilities and support tasks as business needs evolve.

Benefits

• Join a global leader in scent with a rich heritage of creativity, science, and innovation.
• Work alongside passionate teams who are dedicated to delivering excellence for our customers.
• Grow your capabilities in a dynamic, fast‑paced environment with exposure to multiple functions.
• Directly contribute to the creation of iconic fine fragrance products in partnership with top clients.
• Thrive in a culture that values diversity, authenticity, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed