Sales Service Coordinator

IFF • New York, NY

2d • $65,000 - $86,390 • Onsite

About The Position

Are you ready to take your skills to the next level and make a real impact? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.The role is based in New York (on-site role). Be part of a customer‑focused, detail‑oriented, proactive team where together we can achieve greatness and make a real impact. Your potential is our inspiration. Where You’ll Make a Difference Coordinate multiple client fragrance development projects by liaising with internal teams (perfumery, labs, marketing, production, customer service, scent design) and ensuring all project details and timelines are followed. Manage daily shipping coordination, including preparation and printing of sample labels and shipping documentation as the on ‑ site point person. Schedule, organize and prepare client meetings, ensuring all submission materials and support documents are ready; capture detailed recap notes and follow-up actions. Provide best ‑ in ‑ class customer support, handling pricing, oils, documentation, sample needs, and project administration across the full development cycle in SAP and other internal systems. Maintain ownership of master data files and ensure data integrity across SAP, Business Warehouse, price lists, oil references, and sales reporting tools. Issue safety documentation and coordinate regulatory or customer reworks to maintain compliance of active portfolios. Organize and track stability testing for products, ensuring accurate monitoring and reporting of results. Manage additional responsibilities and support tasks as business needs evolve.

Requirements

• 1–3 years of related work experience; experience in the fragrance industry preferred.
• Strong organizational skills with the ability to manage tight timelines, shifting priorities, and multiple concurrent projects.
• Strong computer skills, including Microsoft Office (Excel, PowerPoint, Word) and SAP.
• Excellent interpersonal and communication skills with the ability to collaborate effectively with internal teams and external clients.
• Demonstrated ability to prioritize, multitask, and manage pressure to meet deadlines.
• Self ‑ starter with a proactive mindset and willingness to take ownership of tasks and projects.
• High energy, positive attitude, strong team spirit, and customer ‑ focused approach.
• Strong problem ‑ solving skills and the ability to quickly learn new tools, tasks, and systems.

Nice To Haves

• Flexibility to work overtime based on business demand.
• Prior experience coordinating multiple accounts or supporting complex project pipelines.
• Familiarity with fragrance development processes, stability testing, or regulatory documentation.

Responsibilities

• Coordinate multiple client fragrance development projects by liaising with internal teams (perfumery, labs, marketing, production, customer service, scent design) and ensuring all project details and timelines are followed.
• Manage daily shipping coordination, including preparation and printing of sample labels and shipping documentation as the on ‑ site point person.
• Schedule, organize and prepare client meetings, ensuring all submission materials and support documents are ready; capture detailed recap notes and follow-up actions.
• Provide best ‑ in ‑ class customer support, handling pricing, oils, documentation, sample needs, and project administration across the full development cycle in SAP and other internal systems.
• Maintain ownership of master data files and ensure data integrity across SAP, Business Warehouse, price lists, oil references, and sales reporting tools.
• Issue safety documentation and coordinate regulatory or customer reworks to maintain compliance of active portfolios.
• Organize and track stability testing for products, ensuring accurate monitoring and reporting of results.
• Manage additional responsibilities and support tasks as business needs evolve.

Benefits

• Join a global leader in scent with a rich heritage of creativity, science, and innovation.
• Work alongside passionate teams who are dedicated to delivering excellence for our customers.
• Grow your capabilities in a dynamic, fast ‑ paced environment with exposure to multiple functions.
• Directly contribute to the creation of iconic fine fragrance products in partnership with top clients.
• Thrive in a culture that values diversity, authenticity, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed