Sales and Service Coordinator

Goldfish Swim School - Marlborough • Marlborough, MA

8h • Onsite

About The Position

The Sales & Service Coordinator plays a vital leadership role in ensuring every family receives the GOLDEN experience at Goldfish Swim School - Marlborough. This position oversees front desk operations and sales efforts while supporting marketing initiatives that drive enrollment growth, community engagement, and brand visibility.

This role serves as a primary point of contact for families, leading a team of Front Desk Representatives, supporting enrollment goals, and ensuring consistent execution of company policies and brand standards. The Sales & Service Coordinator works closely with leadership to deliver exceptional service, promote programs and events, and maintain operational excellence.

This is a part-time position with the opportunity to transition into a full-time role based on performance and business needs.

Requirements

• 21 years or older
• High school diploma or equivalent required; college degree preferred
• Customer service, sales, administrative, or marketing experience required
• Leadership or training experience strongly preferred
• Strong communication, organization, and multitasking skills
• Experience with Salesforce, iClassPro, or CRM systems preferred
• Financial accuracy and attention to detail
• Creative, dependable, and team-oriented
• Weekend availability required
• CPR/AED, First Aid, and Lifeguard certification required within 90 days of hire

Responsibilities

• Greet and assist families via phone, email, text, and in-person interactions with warmth and professionalism
• Manage class scheduling, payments, and member accounts using iClassPro
• Track, nurture, and convert leads through Salesforce using timely follow-up and multiple touchpoints
• Run accurate financial, sales, and attendance reports; ensure proper daily reconciliation
• Train, coach, and conduct performance reviews for Front Desk Representatives
• Coordinate, maintain, and update bulletin boards to reflect monthly programs, promotions, and themes
• Plan, schedule, and assist with events, promotions, and community outreach initiatives
• Support the utilization of social media platforms to promote programs and marketing initiatives
• Participate in in-water training to strengthen program knowledge and sales confidence
• Obtain and maintain CPR, First Aid, AED, and Lifeguard certifications (training provided internally)

Benefits

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• 5 Days of Paid Time Off per calendar year
• Bonus Eligibility
• Paid in full for scheduled shifts on major holidays (six per year)
• Paid in full for scheduled shifts during unexpected closures (e.g., bathroom accident, inclement weather, power outage)
• Annual Wage Increase Eligibility
• 401(k) Program Participation (subject to eligibility requirements)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED