Sales & Revenue Operations Manager

ConnectiveRx • Hanover Township, NJ

3d • $83,000 - $140,100 • Remote

About The Position

The Sales & Revenue Operations Manager enables the overall Sales organization to generate revenue by providing the systems, processes, data, insights, content, and cross-functional coordination needed to build pipeline, advance opportunities, and improve execution. This role sits at the intersection of four disciplines — Sales Operations, Revenue Operations, Sales Enablement, and Marketing Operations — and is responsible for ensuring BD has clean CRM data, timely reporting, a well-managed sales process, strong account strategy support, a functioning lead-generation engine, and the content and tools needed to win business. The role exists to remove friction from the deal lifecycle: fewer manual workarounds, faster progression through pricing/legal/RFP steps, better visibility into pipeline health, and stronger, more consistent go-to-market execution across Patient Services and EHR Messaging.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Finance, Analytics, Information Systems, or a related field required.
• An equivalent combination of education and relevant professional experience may be considered.
• 5+ years of experience in Sales Operations, Revenue Operations, Sales Enablement, Marketing Operations, or related commercial roles.
• Industry experience within pharmaceutical services, healthcare, or B2B SaaS environments preferred.
• Experience working with cross-functional commercial processes involving Sales, Marketing, Product, Legal, and Finance.
• Experience supporting technology adoption initiatives, including AI-enabled tools and process improvements.
• Knowledge of Sales Operations, Revenue Operations, Sales Enablement, and Marketing Operations practices.
• Understanding of CRM administration, data management, and commercial reporting processes.
• Knowledge of marketing automation, lead management, and lead-routing workflows.
• Understanding of commercial KPIs, dashboard design, and data-driven decision-making.
• Familiarity with pharmaceutical services, healthcare, or B2B SaaS business models.
• Awareness of AI-enabled sales technologies and their application within commercial processes.
• Hands-on CRM administration experience (Salesforce or HubSpot).
• Experience with marketing automation platforms and lead-routing integrations.
• Strong analytical skills, including building KPI dashboards and translating data into business insights (Excel, Google Sheets, Salesforce, Tableau reporting).
• Familiarity with AI-enabled sales tools (e.g., Copilot, generative AI for content and RFP drafting).
• Excellent written and verbal communication skills, including the ability to develop polished, executive-ready presentations and materials.
• Analytical thinking and data-driven decision-making.
• Business acumen and commercial awareness.
• Project planning, organization, and execution.
• Cross-functional collaboration and stakeholder management.
• Strategic problem-solving.
• Change management and technology adoption.
• Initiative and continuous improvement.
• Attention to detail and commitment to quality.
• Executive communication and presentation effectiveness.
• Ability to manage multiple priorities in a fast-paced environment.
• Adhere to all Company Policies, Procedures, and other training consistent with ConnectiveRx's Information Security and Compliance Programs, including but not limited to the following compliances and regulations: SOC1, SOC2, PCI, HIPAA.
• Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state and national federal laws.

Nice To Haves

• Relevant certifications in Salesforce, HubSpot, Tableau, project management, or revenue operations are preferred.

Responsibilities

• Own day-to-day Salesforce administration for the BD org.
• Drive ongoing data hygiene — deduplication, required-field enforcement, opportunity stage discipline, and account/contact accuracy.
• Manage enhancement backlog: gather requirements from BD, prioritize with IT/Salesforce Admin, and test/deploy changes (fields, page layouts, automations, dashboards).
• Maintain documentation and training materials for CRM processes and updates.
• Serve as the BD-side owner for AI/Copilot agent rollout — identifying use cases (call prep, account summarization, RFP drafting, meeting recaps) and coordinating deployment with IT.
• Monitor adoption and effectiveness of AI tools across the BD team; gather feedback and iterate on prompts, workflows, and governance.
• Evaluate new AI-enabled sales tools and orchestrate integration with existing tech stack (Salesforce, HubSpot, reporting).
• Build and maintain KPI dashboards covering pipeline health, progress-to-goal, win/loss trends, and rep-level activity.
• Deliver recurring reporting cadences (weekly pipeline, monthly business reviews, quarterly board/EMT materials) with clear, actionable insights.
• Measure the impact of sales initiatives (e.g., territory realignment, new content, process changes) and report back on ROI.
• Partner with Finance/RevOps leadership on forecast accuracy and revenue-target tracking ($ pipeline vs. goal by product line).
• Act as the process owner/deal-desk contact who helps reps move opportunities through RFP, pricing, legal, and contracting steps.
• Track and enforce sales-stage accountability so opportunities don't stall; flag at-risk or aging deals to leadership.
• Coordinate cross-functional handoffs (Pricing, Legal, Program Management) to reduce cycle time from proposal to signed agreement.
• Maintain and continuously improve documented sales process playbooks (stage definitions, exit criteria, approval workflows).
• Support account planning for Strategic/Expand/Extend tier accounts, including account research, competitive positioning, and whitespace analysis.
• Build and maintain frameworks (e.g., BCG-style prioritization, ICP scoring) to guide territory and account-level focus.
• Conduct market and competitive research (e.g., competitor hub providers, therapeutic-area trends) to inform BD targeting and messaging.
• Translate company and product priorities into coordinated go-to-market plans with clear target segments, value propositions, channels, milestones, owners, and revenue objectives.
• Build launch and commercialization plans for new products, capabilities, and market expansions across Patient Services and EHR Messaging.
• Coordinate execution across BD, Marketing, Product, Pricing, Legal, Program Management, and Finance, ensuring dependencies, decisions, and risks are actively managed.
• Define account-selection, segmentation, messaging, campaign, enablement, and sales-readiness requirements before launch.
• Establish launch dashboards and operating cadences to track market response, pipeline creation, conversion, revenue contribution, seller adoption, and execution against plan.
• Lead post-launch reviews, identify execution gaps, and recommend changes to positioning, targeting, process, content, or resource allocation.
• Own the sales engagement process and cadences that convert marketing-qualified leads into BD-qualified opportunities.
• Provide day-to-day direction to the BD Associates team on prospecting execution, sequencing, and lead follow-up.
• Manage the HubSpot–Salesforce connection to ensure clean lead routing, attribution, and handoff between Marketing and BD.
• Collaborate with Marketing on campaign timing, lead scoring criteria, and feedback loops on lead quality.
• Partner with Product and Marketing to define go-to-market strategy, launch timing, target audiences, positioning, value propositions, competitive differentiation, and sales-readiness requirements for new capabilities.
• Convert product roadmaps into executable commercial launch plans, including messaging, content, training, demand generation, account activation, and field-feedback activities.
• Serve as a feedback conduit from BD to Marketing on market needs, competitive gaps, client requests, objections, and adoption barriers.

Benefits

• opportunities for a bonus (or commissions)
• medical, dental, vision, life, and disability insurance
• 401(k) plan, with employer contributions where applicable
• flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations
• eight standard company holidays and three floating holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level